What are the responsibilities and job description for the Receptionist position at Five Star Senior Living?
Work With Purpose
At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.
The Opportunity
A Receptionist in our community provides a welcoming atmosphere for everyone who enters. In addition to greeting guests, vendors, or anyone arriving, a Receptionist is responsible for maintaining visitor logs and communicating with visitors and those they are looking to visit with. A Receptionist will also answer calls, route phone calls, provide information about the community, and assist with all inquiries made. A Receptionist is the first face people see entering our community and has the privilege of setting the tone for every visit.
What You'll Do
Engagement
Experience & Education
At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.
The Opportunity
A Receptionist in our community provides a welcoming atmosphere for everyone who enters. In addition to greeting guests, vendors, or anyone arriving, a Receptionist is responsible for maintaining visitor logs and communicating with visitors and those they are looking to visit with. A Receptionist will also answer calls, route phone calls, provide information about the community, and assist with all inquiries made. A Receptionist is the first face people see entering our community and has the privilege of setting the tone for every visit.
What You'll Do
Engagement
- Initiate a welcome and inviting greeting for everyone in the community
- Determine a guest/visitors need(s) quickly and direct them where to go
- Answer phone calls or emails professionally and in a timely manner
- Provide details about guests, their visitation, the community and safety precautions during their visit
- Ensure visitor logs, ID badges, and any security measures are followed by anyone within the community
- Escalate issues, minor or urgent, to those who need to know.
Experience & Education
- High School Diploma or equivalent preferred
- 1-year experience as a receptionist or similar, in a call-center, or administrative environment
- Familiarity with Microsoft Office Suite, ability to create and organize documents
- Proven ability to take initiative with tasks, especially with safety and sanitation
- Compassion and caring nature, showing a strong desire to provide comfort to guests/residents
- Working effectiveness for organization, with supplies, work areas, files and electronic files.
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