What are the responsibilities and job description for the IT Support Manager position at Flatiron Health?
We're looking for an IT Support Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.
What You'll Do
In this role, you'll work within the IT Operations (IT Ops) organization to accelerate Flatiron's mission to improve cancer care and learn from patient experiences by ensuring that our technical infrastructure and staff maintain the highest levels of reliability, performance, and agility. You'll be a key part of helping us fulfill this mission by guiding us to develop scalable processes and streamline visibility into project execution as we continue to grow rapidly. In addition, you'll also:
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
- Help define IT infrastructure strategy, architecture, and processes.
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
- Assess vendors and develop test strategies for new hardware and software.
- Troubleshoot hardware and software issues related to internal IT.
- Supervise external and internal IT members; provide training and coaching for employees, communicating job expectations and appraising performance.
Who You Are
You're a creative problem solver with 2-5 years of experience working in IT Operations. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You're a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact.
- Proven working experience as an IT Manager or relevant experience.
- At least 1 year of experience managing support engineers
- Experience leading and managing large IT projects and rolling out IT infrastructure across various technologies.
- Great knowledge of technical management, information analysis and of computer hardware/software systems.
- Strong critical thinking and decision making skills.
- Excellent project management skills and strong ability to prioritize.
- Firm grasp on IT infrastructure and operations best practices.
- You have prior experience in a high-paced, fast-growing technical environment.
If this sounds like you, you'll fit right in at Flatiron.
Why You Should Join Our Team
A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.
At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer:
- Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
- Career coaching opportunities
- Hackathons for all employees (not just our engineers!)
- Professional development benefit for attending conferences, industry events and external courses
- Work/life autonomy via flexible work hours and flexible paid time off
- Generous parental leave (16 weeks for either parent)
- Back-up child care
- Employee Resource Groups (ERGs) that encourage our employees to share their unique experiences and perspectives
- Flatiron-sponsored fitness classes
- Flatiron Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
COVID-19: Pursuant to Flatiron's health and safety protocol relating to COVID-19, candidates selected for hire must disclose their COVID-19 vaccination status and must be fully vaccinated in order to access our offices or travel to customer sites, subject to legally required exemptions for disability or sincerely-held religious belief. Flatiron will engage in an interactive process as appropriate for the particular position. For external-facing roles, especially those involving contact with vulnerable individuals, accommodations for unvaccinated status may not be feasible.