Implementation and Support Specialist

Implementation and Support Specialist   What We Need FLEETCOR is currently looking to hire an Implementation and Support Specialist within our Accrualify division. This position falls under our Corpay line of business and is located in San Mateo, CA. In this role, the Implementation and Support Specialist will be expected to work across all product lines that Accrualify provides (purchase orders, invoice automation, accruals, cards, expense reimbursements, vendor management, payments). This position requires a basic understanding of accounting principles gained through attainment of a 4-year Bachelor’s degree in accounting, finance, economics, business administration, or related fields from a nationally accredited educational institution.  In an environment of reduced supervision, the Implementation and support Specialist exercises independent discretion and judgment in applying resolutions, workarounds, and procedures to analyze each customer's needs and deploy the Accrualify spend management solution successfully. The Implementation and support Specialist will be involved in a number of special projects and will be provided opportunity to grow within our organization and work in areas not traditionally available. The Implementation and support Specialist will be involved with customer implementations, product development, customer queries, support ticket resolution, gap analysis, ongoing maintenance, engineering follow up, business requirement development, customer interviews and other key aspects of Accrualify's business. You will report directly to the President & GM and regularly collaborate with various departments. How We Work As an Implementation and Support Specialist you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing: Assigned workspace in San Mateo, CA office Company-issued equipment Formal, hands-on training Monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Lead implementations or heavy participation in deployments and onboarding of Accrualify clients. Main line of support for several Accrualify customers, including ticket support. Act as a liaison between business operations and engineering to help problem solve and integrate customer recommendations. Work intimately on special projects for our customers and product development. Formulate responses to our clients on key issues and matters. Produce quarterly- and year-end reports for clients including reconciliations. Actively participate in setting internal processes. Use and develop communication skills to communicate project findings, conclusions, and recommendations with your peers and customers. Participate in new business development as needed in partnership with other team members. Participate in client meetings to review and present analytical approaches and interpret results. Apply logic and Accrualify methodologies to provide recommendations to customers. Advise on establishing or improving internal controls to assure proper compliance within the procure-to-pay process. Assist customers in performing key procure-to-pay tasks on a daily basis. Participate in further development of the Accrualify platform. Perform a key role in the overall growth, recruiting, and success of Accrualify. Answer zendesk tickets and ensure they are assigned to the appropriate internal department. Write and refine the work program for implementations Review the implementation folders to ensure proper documentation Follow up with weekly bizops meeting action items to ensure they were assigned and completed by appropriate staff Work with Indian operation to ensure all customer projects and processes are being coordinated timely. Understand the service level for each customer and document clearly so internal personnel can understand what we are doing for each customer. Knowledge/Skills Strong analytical and independent problem-solving skills required to evaluate end goals and mine through data. Effective written and verbal communication skills are necessary to present relevant information to management and senior client representatives. Strong personal computer skills (Excel, Word, and PowerPoint) are required to perform analyses and communicate to various constituents. Knowledge of the procure-to-pay industry or eagerness to learn required. Strong interpersonal and partnering skills to develop working relationships with partners across operating business and support functions. Demonstrated ability to drive change and improve processes. Self-motivated and ambitious attitude is highly desirable. Ability to work well with customers and manage conflict   Qualifications & Skills B.S. in a Business Administration, Economics, Accounting, Finance, Data science or technical field 1-2 years of professional experience with progressive duties. College grads will be considered Awareness of business trends (exposure to high-tech, bio-tech, etc.) Moderate to advanced Excel skills Quantitative skills and general problem-solving skills for business problems Strong interpersonal and team working skills Good communication skills (written and verbal) Ability to learn quickly and resourcefully High degree of motivation, flexibility, and creativity Genuine desire to work hard and progress rapidly in the startup/software/ service profession Positive attitude and strong willingness to learn from mentors and peers Ability to travel (typically ~10% or less but may be higher depending on assignments)   Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes   Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.    We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency   #LI-AH1 #LI-Hybrid #Corpay

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