Shop Lead

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! JOB OVERVIEW Shop Lead Service Service Manager GENERAL JOB DESCRIPTION Coordinate the activities of production technicians as well as complete repairs. The Lead is to repair vehicles as well as oversee daily operations of the Service Center. Provide support to the Branch and Service Center in ensuring that all customer orders have been completed and recorded. Train new employees on company procedures regarding service center functions. DUTIES & RESPONSIBILITIES Examine vehicles to determine extent of damage or malfunction(s). Ensure that all jobs are recorded on the service log. Ensure that the log is kept up to date. Calculate labor costs regarding all invoices. The number of labor hours must be calculated and recorded on the work order prior to assigning the order to a production worker. Plan work schedules according to service demand, assign duties and maintain adequate staffing levels Review the work in progress and at completion to ensure that performance and service has met quality standards. Perform inspections and preventative maintenance of vehicles and equipment. Perform routine and scheduled maintenance services such as oil changes, lubrications and filter replacements. Repair, reline, replace, and adjust brakes (air, hydraulic, electric and brake accessories). Test drive vehicles and test components using proper equipment. Troubleshoot and repair suspension systems including leaf and coil spring systems. Troubleshoot and repair electrical systems, exhaust systems, steering systems, air conditioning, and PTO’S. Adjust, remove and replace clutches and drivelines. Overhaul, troubleshoot and repair diesel and gasoline engines. Troubleshoot and repair fuel tanks, fifth wheels, trailer hitches, pintle hooks, and auxiliary axles. Perform tandem alignment, front axle king pin and bushing repairs. Perform basic aluminum and steel wire welding. Contact customers upon experiencing a delay and provide a new estimated time of completions. Communicate customer complaints to the Service Manager/Branch Manager for immediate intervention. Ensure that all completed invoices are closed on a daily basis. Provide the Service Manager/Branch Manager with a hard copy of all invoices. Respond promptly to employee personnel concerns and communicate with Service Manager/Branch Manager. Train new service center employees on company procedures regarding vehicle repairs. Review daily sales and manage GL expenses for the service department. Maintain a clean and organized workspace according to standards of operations. EDUCATION & TRAINING High School Diploma (or GED or High School Equivalence Certificate) KNOWLEDGE & EXPERIENCE Minimum of 4 years of general service shop experience, including a demonstrated ability to lead others. Valid drivers’ license with clean driving record. SKILLS & ABILITIES Monitoring: Monitoring/Assessing performance of yourself and other individuals and organizations to make improvements or take corrective action. Judgment & Decision making: Considering the relative costs and benefits of potential actions to choose the most appropriate one. Communicating: Conveying information to others in an effective manner. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Active Learning: Understanding the implication of new information for both current and future problem-solving and decision-making. Time Management - Managing one's own time and the time of others. Mathematics: Ability to solve simple equations; ability to use mathematics to solve problems. Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Coordination: Adjusting actions in relation to others’ actions. Oral Expression : The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences. Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not only involve recognizing there is a problem but also solving it. Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense. Ability to lift up to 50lbs. WORKING CONDITIONS Exposure to Inside/Outside Conditions, Extreme Temperatures (average of 100 Degrees F), Humid Conditions, Chemical Hazards, Vibration, Equipment Noise, Work in enclosed and confined spaces. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation's largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of 300 locations, which includes 80 service centers and 5 distribution centers means customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals, now boasting 4,000 experts, empowered and motivated to create tailored solutions and solve problems for each customer’s unique needs. Join the FleetPride team today.