Director, Global Account Management

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives. Job Summary The Director of Global Account Management will be based in the Chicago area and is responsible for the management, growth, and profitability of multimillion-dollar key accounts assigned to the position. This individual will work with the supporting Flex sites (production and design) to meet the key performance metrics required by the Customer and Flex. The Director of Global Account Mgt will have the responsibility of growing the relationship with customers, at all levels necessary, to be able to understand their business to know where and how Flex can add value towards their business objectives and to provide proactive solutions to meet Customer's business needs while expanding Flex's revenue. What a typical day looks like: Monitoring of key milestones ensuring adherence to identified timelines and deliverable of key objectives for specific activities. Ensure alignment of defined strategies between the Flex manufacturing sites Manage customer relationships on a global basis and is the Customer's single point of contact globally for all product programs and operational performance issues escalated beyond site Management Facilitate internal and external communication between Flex vertical partners. Coordinate / manage Global Customer business reviews on a quarterly basis Input into Customer Contract development and ensure that both operations and customers adhere to contract requirements. Coordinate full or part system programs between different Flex organizations (e.g., PCB, Enclosures, B/P, Plastics, Design & Test, etc.) and functions (e.g., Supply chain, Manufacturing, Design, Quality, etc.) Ensure Use and Sharing of best practices and Standardization of Flex and Customer processes and procedures. Establish performance measurements for Global PM Organization to maximize profit and reduce liability (CSMP, KOI, P&L, etc.) Demonstrates functional, technical, and people and/or process management skills and Customer (external and internal) relationship skills. Demonstrates proficient knowledge of the function and a thorough understanding of Flex and related business. Demonstrates expertise in multiple areas and industries. Demonstrates detailed expertise in very complex functional/technical areas or broad breadth of knowledge in multiple areas; understands the strategic impact of the function across sites. The Experience we're looking to add to our team: Requires a minimum of 10 years of operations or account management experience Bachelor's Degree P&L ownership and management Ability to successfully project, manage and operate cross-functionally on a global scale Ability to develop and execute project plans given aggressive timelines and minimal oversight Customer-focused mindset High level analytical and cognitive abilities Demonstrated ability to think creatively, learn and develop innovative solutions Superior communication skills Here are a few of our preferred experiences: Engineering degree or background or Experience with electronic and mechanical integration Spanish Speaking MBA Here are a few examples of what you’ll get for the great work you provide: Full range of medical benefits, dental, vision Life Insurance Matching 401K PTO Tuition Reimbursement Employee discounts at local retailers Job Category Sales - Marketing - Account Mgmt Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.