Customer Service/Inside Sales

What does a Customer Service/Inside Sales Representative do?

• Manage the commercial portfolio of business
• Develop strong relationships with our business customers
• Cold call new prospects
• Manage the accounts receivable process
• Responsible for handing customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied.
• Schedule monthly maintenance visits based on work orders.
• Update any contact information, contact name and email in computer to maintain database.
• Call all commercial customers who have left messages.
• Contact commercial prospects via email, social and phone.
• Research to identify local companies that fit ideal customer profile and build target account list.
• Communicate with customers, make outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Contacting potential and existing customers by cold calling, generating sales leads, responding to sales inquiries to secure new and increased business accounts to meet established goal.
• Assist in sales processes by completing the vendor enrollment process and onboarding.
• Ensure that all paperwork has been uploaded for future jobs.
• Follow up with commercial customers to schedule work.
• Follow up on outstanding payments.
• Back up CSR for residential.
• Social media posting
• Other duties as assigned.

Compensation: BOE plus weekly incentive program $$$
Shift: Fulltime M-Sunday 8:00 am – 5:00 pm Flexible hours
Possible Saturday half day

Benefits:

• Health, dental, vision and life insurance, company stipen provided toward benefit cost.
• AFLAC benefits available
• 401K benefits after one year with matching benefits.
• Paid Time Off and Holidays
• Incentive opportunity
• Flexible working environment

We want you to join the team if you can perform these essential job functions:

• Must be able to walk, stand, and work at a fast pace for 8 hours or more.
• Must be able to communicate with co-workers and customers regarding day-to-day business and operation in English.
• Must be able to operate a computer proficiently for the duration of your shift.
• Must be able to sit, stand, twist, bend effectively for the duration of your shift.

Basic Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High school degree or GED required.
• Team player that can work independently.
• Background in the trades a plus
• Detailed multi-tasker with strong follow up skills
• Customer Service, account management, inside sales experience.
• Commercial service company experience preferred.
• Good organizational skills and the ability to multitask.
• Excellent phone and verbal skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Social media posting experience a big plus

If you’ve read this far, we think you’re ready. Agree? Apply now!
FlexiCorps is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wheaton, IL 60189: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Inside sales: 2 years (Preferred)

Work Location: One location