Helpdesk Specialist

The Helpdesk Specialist is responsible for providing excellent customer service and technical support for one or more operational locations. Facilitates issue/incident discovery, analysis and resolution.
Duties and Responsibilities

• Build effective relationships with operational employees based on trust and competence
• Provide technical assistance in support of desktops, laptops, third-party and custom software, printers and network connectivity
• Assist with training and training material creation
• Monitor, assess and recommend improvements to solutions
• Adhere to Service Level Agreements when responding to incident and outages
• Maintain effective communication with issue/incident reporters, including action items and timeline expectations
• Has excellent verbal and written communication skills
• Is a result-driven individual and strategic thinker
• Is proactive, requiring minimal supervision, and highly organized
• Has the ability to handle multiple tasks and meet tight deadlines
• Communicates effectively and simplifies complexity
• Works comfortably in a collaborative setting with senior departmental leadership
• Is committed to departmental and company goals
• Has the ability to combine experience, knowledge, perspective, and awareness to make sound decisions
• Is adaptable and flexible in changing situations
• Has passion for delivering compelling solutions that exceed client expectations

• 0-2 years of IT Support and/or Helpdesk experience
• 0-2 years of direct customer service experience
• Knowledge of Web and Mobile Applications.
• Knowledge of Desktop, Laptop and Printer support
• Travel up to 10%
• Must be able to lift up to 15lbs and be able to set up computer/tech equipment.
• High School Diploma

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Oklahoma City, OK 73116: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location