Visitor Services Associate

TITLE: Visitor Services Associate
CLASSIFICATION: Part-Time Hourly
LAST UPDATE: May 2024
REPORTS TO: Manager of Visitor Services
HOURS: 9am-5pm (3-4 days per week, weekends included)
WAGE: $16 per hour

To Apply Send cover letter and resume to Jobs@FloGris.org.

Position Mission

As part of the Visitor Services Team, the Visitor Services Associate is a friendly, energetic, and professional individual who makes sure that every visitor has the best museum visit experience possible. Reporting to the Manager of Visitor Services, the Associate is a vital front-line presence that addresses the expectations of the Museum visitors. Note that work schedules vary with season and events. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Responsibilities

• Opening (disarming) and closing (arming) the public spaces of the Museum including the galleries, main lobby/admissions/museum shop (daily); and Griswold House (weekends); and Landscape Center and Chadwick Studio (seasonally).
• Ensuring an optimal visitor experience through friendly and efficient service.
• Processing admissions with exceptional customer service.
• Processing event and program reservations in person, online, and over the phone.
• Processing mail orders and Museum shop shipments.
• Encourage shop purchases with suggestive selling, check in shop merchandise;refreshing/straightening/dusting the shop on an hourly basis, restocking product as needed.
• Keep informed about current and upcoming exhibitions and activities. Be mindful of visitors’interests and offer suggestions that may strengthen their connection to the Museum.
• Handling general Museum inquiries and directing guests as needed.
• Solicit and record guest feedback; provide to Manager of Visitor Services.
• Maintaining a professional, organized, communal visitor-centered front deskworkspace/atmosphere.
• Closing out/balancing drawers at the end of the day, running daily reports, organizing cash andreceipts.
• Have working experience with basic Point of Sales (POS) systems, high level MAC and PCcomputer proficiencies, and the ability and willingness to learn new technologies and processes.
• Collaborate with colleagues to implement the goals of the Museum.
• Participate in staff meetings, planning meetings, and other committee meetings as requested.
• Demonstrate ability to work independently, and work with, collaborate, and communicate with allmembers of the staff, Board of Trustees, and volunteers.
• Attend events/meetings outside regular business hours as required throughout the year.
• Necessary Skills
• Collaborative spirit and a willingness to successfully engage with colleagues to accomplish goals.
• Excellent written, communication, and presentation skills. Ability to track communication acrossmultiple channels without losing any details.
• Proficient use of Microsoft 365 suite of software (including Teams, Outlook, Word, and Excel)plus the ability to learn and master the Blackbaud Altru system.
• Ability to manage multiple projects and meet deadlines.
• Shows a commitment to serve the public.
• Conduct oneself with the highest standards of decorum, objectivity, and professional integrity inevery circumstance that relates to the operations of the Museum.
• Recognize that personal activities may reflect upon the reputation of the Museum. Shall notmisrepresent the mission, objectives, policies, or programs of the Museum.

JOB DESCRIPTION

• Assesses and recognizes own strengths and weaknesses; pursues self-development.
• Holds self and others accountable for measurable high-quality, timely, and cost- effective results.
• Accepts responsibility for mistakes. Complies with established control systems and rules.
• Committed to working in a collaborative team environment where the team works together to accomplish the Museum’s goals.
• Physical Requirements
• Work is performed primarily indoors and occasionally outdoors, in public spaces and non-public offices and storage areas. Compliance with Museum health and safety-related protocols is required.
• This job operates in a clerical, office setting within a museum with both modern and historic architectural elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is frequently required to receive oral and written instructions and to clearly communicate in person, over the telephone, through email and through other electronic means. Employee is required to move about the work area, ascend and descend stairs; and stand and/or sit for extended periods of time. The employee is occasionally required to lift, drag and/or move up to 25 pounds unassisted. The employee is required to visually or otherwise identify, observe, assess and differentiate dimension and color.
• Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent the Museum may do so without undue hardship. The term “Qualified individual with a disability” means an individual who with or without reasonable accommodation can perform the essential functions of the position.
• DisclaimerThe preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by the [position title]. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required to do this role. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.This position is at-will, which means that it can be terminated by the employee holding the position, or by the Museum, at any time, with or without notice or cause.

Job Type: Part-time

Pay: $16.00 per hour

Work Location: In person

Salary : $16 - $17