Assistant Area Manager - Retina

Description

With multiple locations across Florida, Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to be technology leaders in eye care and one of the nations leading multi-specialty ophthalmology practices, Quigley Eye Specialists creates patients for life by providing the highest level of quality eye care and service to the community. We accomplish this through our caring staff, our skilled medical team, and by using the most advanced technology to ensure every patients best possible vision.

Therefore, to deliver on our mission, Quigley Eye Specialist expects every employee to perform his or her job first and foremost in accordance with the Companys mission.

• Teamwork

• Highest level of Individual Productivity

• Technical Excellence

• Treating patients as valued guests

JOB SUMMARY:

Reporting to the Area Manager the Assistant Area Manager assists in the daily operations of clinic(s) locations and serves as a back-up in the event of the Area Managers absence.

DUTIES AND RESPONSIBILITIES:

• Work closely with site manager for respective offices and all SMEs to make sure that policies are being followed

• Help maintain Biohazard waste log/compliance

• Building maintenance and equipment maintenance

• Help with inventory log/ordering to assure that we stay in budget

• Help assure that daily technician tasks are completed. (i.e. tech orders/call backs)

• Assist front desk with any clerical duties and provide feedback on areas that need improvement

• Help assure that facility is functional, and licenses are up to date

• Help coordinate training for all staff in respective sites

• De-escalate situations with patients both real time and via call backs

• Participate in team/operation meetings as needed

• Help manage OT by providing support clinically when possible

• Communicate with site manager regarding any scheduling issues

• Assist in decreasing throughput times by helping walk patients to check out or fill rooms

• Assist in coordinating trainings for any new equipment being purchased

• Help to resolve issues with either Compulink or Forum real time to avoid any disruption in clinic

• Work with site manager and SMEs to increase productivity by identifying areas of possible growth or improvement to doctor templates

• Checking schedules daily to assure no overbooking or incorrect scheduling

• Oversee the completion/monitoring of staff competencies to provide training necessary

• Analyze clinic flow daily to provide feedback to improve overall effectiveness and efficiency

• Monitor front desk for accuracy with patient demographics, scheduling, insurance, and collections.

• Work with Site Manager to ensure there is enough staff to accommodate the patient and office needs.

• Participate in recruitment and onboarding of new employees.

• Responsible for daily bank deposits.

• Building and fostering a team environment.

• Ensures minimal patient wait times and patient satisfaction.

• Oversees technicians to ensure quality care, accurate and timely histories, refractions, applanation tonometry, dilation, etc.

• Ensures that the optical handoff is being done correctly to ultimately increase optical capture rates.

• Orders and maintains inventories in order to ensure the office is properly supplied.

• Assisting with performance reviews.

• Coordinates with IT department on computer hardware and software needs.

• Liaison with facility management vendors, including cleaning, security, regulatory and document destruction, etc.

• Ensures that HIPAA, OSHA and other State, Federal compliance standards are being met.

• Ensures that the Practice Policy and Procedure Manual is being adhered to consistently and uniformly.

• Manages payroll and ensures that scheduling, overtime, and timekeeping processes are followed.

• Has the ability to perform key Area Manager Duties in his absence if needed.

• Leads front desk morning huddles as needed

QUALIFICATIONS:

• Previous clinical or medical office experience

• Possesses a track record of developing strong rapport with physicians.

• Demonstrated work ethic, drive, energy, and persistence to achieve goals.

• Ability to maintain stability, dependability, and professionalism when faced with changing and difficult situations.

• Computer proficiency (MS Office), applicable technology and point-of-sale applications.

• Experience with EMS and other medical systems software.

• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.

• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.

• Ability to compose business communications (reports, memos, letters, and e-mails).

• Ability to demonstrate professionalism, with excellent communication and interpersonal skills.

• Passion for customer service and attention to detail.

• Ability to anticipate areas of difficulty/potential unknown risks, contribute towards creative solutions and moves to action quickly and be involved in the details.

• Ability to organize and manage multiple priorities as well as determine best courses of action for desirable outcomes and meeting deadlines.

• Ability to work well under pressure.

• Knowledge of general business practices including accounting, human resources, and customer service.

• Previous experience in one or more of the areas in which the manager will supervise.

• Effective communicator including ability to empathize and listen to team members

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to direct, manage, implement, and evaluate department operations.

• Knowledge of legal issues related to clinical practice operations, employment law and fraud/ abuse rules.

• A demonstrated ability to work collaboratively with colleagues and staff to create a results-driven team-oriented environment.

• Intimate knowledge of the day-to-day operations of clinical practice operations.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree and/or 5-10 years of experience in healthcare.

• Demonstrated experience in leading large cross-functional initiatives.

• Demonstrated experience building and embedding project management philosophy, discipline and governance in an organization.

OTHER SKILLS AND ABILITIES:

• The use of kindness, empathy and patience when working with colleagues and patients

• Attention to detail; ensuring accuracy in work

• Ability to multi-task and ensure deadlines are met consistently

• Ability to work as a team member, collaboratively and positively

CUSTOMER SERVICE: All Quigley Eye Specialist employees must meet the standards for customer service.

• Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.

ATTENDANCE STANDARDS

Punctuality, attendance, scheduling of absences.

FLEXIBILITY

Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative.

ETHICAL RESPONSIBILITIES

Follows code of conduct aligned with the mission, vision and values of Quigley Eye Specialists

Follows code of conduct /ethics of their profession.

Quigley Eye Specialists and affiliates are committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Qualifications