What are the responsibilities and job description for the FRONT DESK REPRESENTATIVE position at Florida Orthopaedic Institute?
Responsible for ensuring all aspects of the check in process are handled in an organized and efficient manner including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paper work at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service.
Responsible for all aspects of the check-out process, including collecting co-insurance, deductibles or patient balances, scheduling follow up appointments, while providing excellent customer service skills. Verifying all charge slips have been completed, batching daily collections, reconciling missing tickets, creating claims and maintaining correct balance in cash box
Key Responsibilities:
- Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
- Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
- Informing patients of any delays in clinic/wait times.
- Providing patient with the Epion tablet and instructions on how to use the tablet, including making payments, what sections to complete, etc.
- Assist patients having difficulty using the tablet.
- Ensuring the patients have completed all of the required intake information.
- Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
- Verifying a valid authorization is present in the patients account in Athena.
- Ensuring the patients insurance benefits have been verified within the past 90 days
- Collecting all co-pays, deductibles, co-insurance and outstanding patient balances.
- Inform patients of credit card on file process and obtain signed agreements.
- Begin check in process in Athena.
- Upload any outside patients imaging cds into Medview PACs system.
- Preparing all paperwork for next days clinic
- Schedule patient follow up appointments
- Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
- Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
- All other duties as assigned.
Qualifications
- High School Diploma
- 1 year experience in a medical office environment
- Intermediate data entry skills
- Excellent customer service and communication skills.
- Must be organized and able to multi task
- Spanish Bi-Lingual a Plus!
Location: 1615 Pasadena Avenue S Ste 200, South Pasadena, FL 33707
Job Type: Full-time
