Patient Service Supervisor

Job Summary: The Patient Service Supervisor acts under the direction, guidance, and supervision of the Clinical Office Manager. This person must be able to multi-task and work with a sense of urgency while contributing to a positive environment for patients and staff and ensuring a positive patient experience. He or she must be detail oriented and sensitive to the patient’s needs. This person assists in keeping the office running efficiently by ensuring appropriate registration, intake, patient registration and needs are met while providing quality customer service. This person must prioritize tasks and use space and time efficiently. The person in this position must be able to think critically and logically. This is a position of trust.

Communication:  Good oral and written communication skills are required for this position.  Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment.  The ability to communicate in Spanish, Creole, or both is a plus.

Key Responsibilities:

1. Under general supervision of the clinical office manager, oversees the Front Desk staff ensuring adherence to established processes and procedures.
   • Greets and attends to patient registration activities, appropriate utilization of check in tools.
   • Responsible for daily activity regarding scheduling, no shows and referrals ensuring completion and timely action.
   • Follow-up on all phone messages prior to lunch and closing.
   • Ensure adequate coverage at the front desk at all times.. 
   • Monitors patients while in the facility ensuring timely and quality customer service.
   • Coordinate the communication with the COM/Lead Nurse and all department team leaders supporting an efficient patient flow and quality experience.
   • Ensures patients are aware of Sliding fee scale and special programs, Pharmacy availability.
   • Monitors and evaluates staff performance, communicate effectively with employees, perform evaluations in a timely manner and counsel employees when needed
2. Assists with planning, coordination, and supervision of the administrative activities of the department.

• Reconciliation of cash drawer and payments received with Athena Deposit logs- ensures team members follow procedure.
• Maintain cash change draw and reconcile daily payments collected. 
• Liaison for equipment/IT need, application support (i.e., Phreesia, printers)

1. Coordinate inventory to ensure smooth operation of the day-to-day activities of the front desk.
   • Prepares office prior to close of business for patient arrivals for the next day.
2. Provides daily support/training to new hires as well as manage escalated issues as needed.
3. Performs other duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of WFHC.