What are the responsibilities and job description for the Medical Office Receptionist position at Florida Urology Partners LLP?
Description
We are a very busy office and we are looking to add to our office team! The Front Desk receptionist is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. Bilingual English/Spanish is highly desired but not required.
- Receive, track and obtain insurance authorization from in-network and out-of-network insurance carriers for New Patient and Follow-Up visits with our medical providers.
- Analyze daily schedule for patients needing prior authorization.
- Request and obtain all authorizations prior to patients scheduled appointment/treatment.
- Prepare and enter all authorizations into the e-MDs program.
- Communicate to direct supervisor any potential authorization issues.
- Positively communicate and interact with patients
- Team player with front office staff and able to help with other tasks as needed
- Welcomes and greets all patients and visitors, in person or over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, and monitoring office equipment
- Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Collecting co-pays and patient balances
- Reconciling end of day collections
- Understand and uphold HIPAA regulations
Requirements
- Able to prioritize work flow
- Excellent organization skills
- Computer skills: Electronic Health Records, Outlook email, Windows, Microsoft Word, On-line insurance carrier websites, Phreesia
- Must have knowledge of healthcare field and medical specialty, medical terminology, knowledge of general administrative and clerical procedures, working knowledge of healthcare insurance preferred and proper grammar, spelling and punctuation.
- Computer skills: Electronic Health Records, EPIC, Outlook email, Windows, Microsoft Word, On-line Insurance Carrier websites, Phreesia
Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
