Operations and Facilities Coordinator

Overview 

This position is ultimately accountable for the state of the company facilities as well as successful execution of all shop service  repairs and field service repairs under the Service and Repair & Field Service headings. 

Coordinating facilities cleanliness, repairs, maintenance, etc. for the Gardena facility as well as remote warehouses/offices as required.  

Coordinating operations (specific to Service and Repair) to ensure that all service and repairs under this category adhere to company ISO 9001 requirements, maintain safety compliance for shop and personnel, and facilitate scheduling of repairs and testing to ensure on-time completion.  

Work cohesively with the Service Coordinator, Lead Shop Technician, Lead Field Service Technician and Shop Technicians for any/all S&R related jobs.  

Work with Service Coordinator to expedite orders to achieve monthly financial target goals and to provide daily status of all equipment in Service & Repair. 

Work hand in hand with Service Coordinator and General Manager to ensure all aspects of repair shop load, safety training, field  services and shop organization are prioritized daily to meet or exceed customer expectations while adhering to the department’s  financial objectives. 

General 

General requirements include, but are not limited to: 

• Ability to step up and take ownership of specific team efforts. 

• Ability to plan and organize jobs based on criticality, shop load and technician availability. 

• Develop a full and complete understanding of the CRM program 

• Understanding work process for critical shop and/or field service jobs 

• Proficiency with Microsoft: Excel, Word, Power Point, PDF, etc. 

• Ability to teach/mentor others as well as demonstrate role model behavior including support for diversity, leadership,  teamwork, and customer focus. 

• Ability to create and promote an environment of trust and teamwork through actions and own behaviors • Ability to effectively coordinate individuals or groups, shop technicians, shipping & receiving, and vendors • Ability to schedule repairs on time and to meet the business objectives. 

• Ability to seek out company and customer's needs and prioritize own work accordingly 

• Create and develop a daily task list to ensure organization of shop area 

• Conduct daily shop walk-throughs to ensure shop cleanliness/organization 

• Conduct daily shop meetings with Shop Supervisor for planning effectiveness 

• Ability to communicate with principles to schedule required annual manufacturer training

Service & Repair 

Coordinate operations S&R Department 

Daily Work Schedules (prioritizing repairs based on schedule and criticality.  

Shop / Field Services 

Training 

Uniforms 

Maintain Shop Supplies 

Purchase daily needed items for misc. shop supply 

Purchase daily needed items for PPE/Safety 

Servicing Dip tank  

Servicing Used Oil Bin 

Purchasing 

Shop Supplies 

Shipping Materials 

Propane, Welding Gases 

Facilities needs 

Bay Alarm 

Equipment PM Maintenance 

Forklifts 

Cranes 

Special Tools / Calibration 

Welders 

Safety Equipment, PPE, Hazmat  

Safety 

Responsible for all safety related issues with all personnel, property, vehicles, etc. (Training, Certification, Compliance, etc.).  Assists with duties of “Branch Manager” for HSE for Floworks Safety Department assigned by General Manager. 

Manage all Contractor Safety Websites to ensure current and up to date accuracy of all documents submitted for compliance  to maintain eligibility to work on Client job sites 

Avetta (McK, PSI) 

ISNetworld (McK, PSI) 

Browz (EWS) 

Manage all Hazmat Websites and physical Hazmat 

EVQ 

CERS 

LACo Fire 

AQMD 

E-Waste 

Training Compliance (MSHA / OSHA) 

Monthly Floworks OSHA / Driver Training Program 

MSHA – Annual Recertification 

OSHA – 10 & 30 Annual Recertification  

Forklift Certification 

First Aid/CPR Training 

TWIC Access 

Facilities 

Fire Protection / Detection / Fire Extinguishers 

PPE / Eyewash Stations 

Daily, Weekly, Monthly Inspections

Facilities 

Maintain overall facility work orders and needs for both Gardena and Bakersfield 

HVAC, Security, Fire Protection, IT Room, Exterior Cleanliness, Interior Cleanliness, Parking Lot/Yard issues, Electrical,  Building Maintenance 

Vehicle Management 

Management of all company owned vehicles 

Recordkeeping for each vehicle 

Maintenance and upkeep 

Maintain safe a good working condition and cleanliness of vehicles

Qualifications / Experience / Competencies

College Degree or 7 years in similar role(s).  

• Positive, patient and enthusiastic attitude to serve our customers 

• Customer Service experience – previous work experience interacting successfully with customers • Strong work ethic  

• Ability to work with and supervise others 

• Strong decision-making capabilities 

• Excellent communication skills; both written and verbal 

• Able and willing to travel for field work to perform assessments / job walks 

• Willing to travel to principal factories for specific training 

• Must be dependable and have a stable work record 

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

FloWorks participates in the US Government’s E-Verify program.