Sales Support Representative

Company Overview Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 15,000 employees in more than 50 countries, we combine our global reach with a local presence. Join a company with the most comprehensive product lines and broadest applications experience in the world. You'll be part of a team known for its industry-leading talent, unparalleled portfolio and unmatched commitment to customer success. Our culture promotes recognition and rewards creativity, hard work and commitment. We invite you to put your talents and experience in motion with Flowserve. Flowserve is an Equal Opportunity Employer. Summary Flowserve is looking for a resourceful, motivated Sales Support Representative to respond to our customers’ inquiries regarding parts, pricing, repair jobs, and service needs for our mechanical seals and supporting equipment used in industrial settings including refineries, chemical plants, and power companies. This successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to support our customers quickly and accurately. The position will work closely with Sales Engineers and Application Engineers to satisfy our customer’s needs. Responsibilities Respond to phone, fax, and email inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts. Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders with other departments and vendors. Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures. Help provide alternative options for supplying unavailable products and services. Work independently and accurately to complete projects. Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms. Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts. Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required. Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory, repair, manufacturing, shipping, engineering, and sales, regarding order status and issues. Maintain current, accurate, organized records. Demonstrate proficiency with Company products, procedures, and operating systems. Work as needed with sales and engineering information systems. Obtain basic information from engineered drawings. Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.) Requirements College Degree, or sales support experience. Excellent interpersonal and communication skills, both written and verbal. Excellent organization skills and attention to details, time management, and deadlines. Strong problem-solving skills, able to work independently and be a Team Player. Customer focused with a result driven mindset. Ability to multitask efficiently and set priorities in a fast-paced environment. Attention to detail and process-oriented mindset with mechanical aptitude Proficiency in Microsoft package. Dependable, self-motivated with little supervision. Preferred Experience / Skills Customer and Sales Support experience within the manufacturing industry is preferred. Benefits Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!