Sr. IT Ops Manager

Fluidra’s seeking a Sr. IT Ops Manager to join the IT team. We are open to this person being based out of either of our North America offices, Carlsbad, CA or Atlanta, GA.

WHAT YOU WILL CONTRIBUTE 

The hands-on Sr. IT Operations Manager manages the Infrastructure, Systems, and Operations teams. This role will be tasked with developing IT policies and practices for each team under them. This role focuses on regional operations while partnering with global teams for the consistent execution of shared services and tools. Tasks of this role are not limited to the daily maintenance of the company's infrastructure, executing scripts, SQL maintenance jobs, backup and restoration operations to preserve the company data, maintaining the networking and telecommunications systems, and overseeing the set-up, configuration, and maintenance of the infrastructure. Additionally, you will: 

• Oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision
• Develops IT policies and practices
• Plans all activities related to server patch management, hardware upgrades, and maintenance windows used to keep systems current
• Determines system/service availability requirements based on agreed-upon SLAs, including downtime and maintenance windows
• Anticipates and tracks operational and tactical risks and provides strategic solutions
• Manages day-to-day business of the operations team while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management
• Plays a significant role in long-term planning, project status reporting, and implementing change control processes
• Works closely with the Director of Infrastructure on planning and departmental projects.
• Oversees and reports weekly, monthly, quarterly, and annual metrics
• Identifies trends and assesses opportunities to improve processes and execution
• Raises and tracks issues, remove barriers, resolves problems of medium complexity involving stakeholders, and escalates to the appropriate level when required
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors
• Solicits and responds to feedback while gaining commitment and support
• Stays up to date on industry regulations, trends, and technology
• Works closely with the management team to ensure all operational, administrative, and compliance functions within the company are being adequately executed by regulatory-based best practices
• Maintains and optimizes local company networks and servers
• Responsible for device and password management
• Oversees data backup and system security operations (e.g., user authorization, firewalls)
• Manages installations, upgrades, and configurations of hardware and software
• Assesses system performance and recommends improvements
• Resolves issues escalated by technicians and engineers
• Ensures data is handled, transferred, or processed according to legal and company guidelines
• Manages contracts with vendors (e.g., development platforms, telecommunication companies, password managers) and software licenses
• Conducts diagnostic tests and evaluates performance metrics

WHAT WE SEEK

• 4 years of experience leading in-house teams in a technical environment
• Experience with system installation, configuration, and analysis
• Thorough knowledge of networks and cloud computing
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills
• Problem-solving aptitude
• Ability to make complex decisions with limited information
• Address operational concerns and issues, monitoring overall customer satisfaction
• Developing and implementing operating procedures and policies
• Analyzing training needs/requirements

Excellent interpersonal communication and organizing skills to coordinate project activities

• Ability to communicate with others effectively
• Ability to conduct research for special projects, respond timely to inquiries, and present written/ oral briefings
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high-pressure situations
• Strong IT skills, including database development
• Strong analytical problem-solving skills
• Ability to troubleshoot software and hardware issues
• Advanced analytical and organizational skills and attention to detail
• Excellent written and oral communication skills
• Ability to Travel up to 30%
• Experience with VXRail or VMware Clod Foundations a plus

EDUCATION

• Bachelor's degree in Computer Science, Information Systems, or related field

WHAT WE OFFER 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

• 9/80 work week schedule (EVERY OTHER FRIDAY OFF!)
• Paid vacation
• 11 paid Holidays
• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• On-site self-service café / free gourmet coffee stations
• Company sponsored FUN events!
• On-site gym, ping-pong, foosball, outdoor bocce ball court, BBQ & firepit
• Generous product discounts

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

Expected salary range is $110,000 - $160,000. Fluidra offers a comprehensive total rewards / benefits program that includes base salary, annual bonus based on performance of individual and company objectives, competitive 401K matching, paid vacation and sick time, full range of health benefits, educational assistance, etc. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation and total rewards program.