Guest Experience Supervisor

FlyOver America (flyover-america.com) is searching for a talented and dynamic leader to join our team of Guest Experience Supervisors.

FlyOver America is a dynamic visitor attraction at Mall of America. A flight simulation ride like no other, guests will soar across some of America’s most spectacular sights with the latest in flight ride technology. In addition to a spectacular film, the ride’s dynamic seating system and special effects include wind, scents and mist and combine to create a truly immersive flight experience.

The successful candidate will possess exceptional interpersonal skills, proven success in a high traffic hospitality environment and an innate ability to lead by example. If this opportunity excites you then we want to hear from you.

RESPONSIBILITIES

· Lead a team of permanent and seasonal front line employees to consistently provide a first-class guest experience

· Assist managers in leading, training and coaching new and existing team members

· Confidently supervise a range of opening, mid and closing shifts

· Assist in the effective planning and management of employee schedules

· Work with FlyOver America management team to update and improve daily operations and procedures

· Demonstrate positive and effective communication to employees and guests

· Ensure appropriate cash handling procedures are maintained at all times

· Actively engage in strategy implementation in conjunction with the senior management team

· Be knowledgeable about Mall of America and Twin Cities activities including major events and tourist points of interest

· Ensure all operations are executed in a safe manner at all times

DESIRED SKILLS

· Outstanding guest service skills

· Demonstrated cash-handling skills in a dynamic, fast-paced environment

· Excellent interpersonal-skills and a positive, friendly demeanor

· High attention to detail

· Great communication skills including the ability to speak in front of crowds

· Excellent problem-solving ability

· Comfortable working on your feet for extended periods of time

· Ability to lift loads of up to 30 pounds as necessary

Job Type: Part-time

Salary: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

Salary : $14 - $17