Head Tellers oversee the teller line that serves customers by completing account transactions and account-related inquiries, while providing excellent customer service. Head tellers assist tellers with more complex tasks when needed.
Summary of Responsibilities:
Supervise teller balancing procedures; assisting tellers with problems and questions on procedures
Ensures new tellers are assisted, as needed, to perform their job duties
Ensures work areas and equipment are clean and well-maintained
Informs Branch Management of teller line needs, incidents, areas needing improvement
Serve as a back-up to Customer Service Representatives for opening of new checking, savings, time deposit, individual retirement, and health savings accounts.
Perform routing bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
Balancing and filling the Vault, ATM and Teller Cash Dispenser/Recycling Machines
Processing bulk coin deposited with the Bank
Processing address changes and collecting safe deposit box rental payments
Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
Comply and stay up-to-date with applicable laws and regulations
Promote strong customer interactions, build relationships and participate in cross-selling, and offer new products and services
Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
Accurately close out the teller terminal
Other duties, as assigned
Educational and Experience Requirements:
High School Diploma or equivalent required
Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
Demonstrated ability to use a calculator and a computer
Ability to use Microsoft Office products
Experience with financial institution software systems preferred
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