Call Center Representative

FMC Health is seeking a skilled and motivated Call Center Representative to join our team. The Call Center Representative will be responsible for managing a high volume of inbound and outbound calls, addressing patient inquiries, resolving patient complaints, and providing excellent customer service. The successful candidate will possess excellent communication skills, strong attention to detail, and the ability to multitask.

Duties and Responsibilities:

• Manage a high volume of inbound and outbound calls in a timely and efficient manner
• Answer patient inquiries and resolve patient complaints
• Provide excellent customer service while maintaining a professional demeanor at all times
• Follow company policies and procedures when interacting with patients
• Accurately and thoroughly document patient interactions
• Meet individual and team performance targets and goals
• Maintain up-to-date knowledge of company products and services
• Identify opportunities to upsell or cross-sell products and services to patients
• Escalate complex or unresolved patient issues to the appropriate department or supervisor
• Participate in ongoing training and professional development opportunities

Qualifications:

• High school diploma or equivalent
• Previous call center or customer service experience is a plus
• Excellent communication skills, both verbal and written
• Strong attention to detail and ability to multitask
• Ability to work in a fast-paced environment and meet performance targets
• Ability to remain calm and professional in challenging situations
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and other relevant software applications
• Experience with eClinicalWorks (eCW) EMR is a plus

FMC Health is a locally-owned, healthcare management organization servicing Amarillo, Canyon, and the Texas panhandle. We provide patients with a complete continuum of care, from pediatrics, urgent, and primary care, to long-term, palliative, and hospice care, and everything in between. Seamless integration between services means patients’ needs are always prioritized.

FMC Health offers competitive compensation and benefits packages and a positive work-life balance for our employees. If you are a dedicated and compassionate healthcare professional, we encourage you to apply for this exciting opportunity to make a difference in the lives of our patients.

Job Type: Full-time

Pay: $14.50 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person