What are the responsibilities and job description for the Teller/CRM position at FNBC Bank?
POSITION: CUSTOMER RELATIONS MANAGER I (CRM I)
DEPARTMENT: Retail
CLASSIFICATION: Non Exempt
REPORTS TO: Branch Manager
SUPERVISES: None
PURPOSE:
The Customer Relationship Manager I provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers checks, money orders, and cash advances. The CRM I assures accountability through the balancing of each day's transactions and verification of cash totals. As part of the retail team, the CRM I performs specific assigned side-jobs and assists other CRMs with a variety of duties as required. Ensuring customers are promptly and professionally served is a hallmark of all levels of CRM position.
ESSENTIAL JOB FUNCTIONS:
- Provide exceptional customer service and actively engage with customers presenting products and solutions to meet their financial needs in accordance with FNBC's established standards.
- Market and cross sell FNBC products and services to existing and prospective bank customers, meeting established expectations.
- Contribute as a team member through collaboration with other employees and lines of business to meet and/or exceed designated individual and team goals.
- Maintain complete knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, as well as other basic branch operations functions.
- Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training.
- Complete additional duties as required or assigned.
QUALIFICATIONS:
- High School Diploma or GED Equivalent
Communication:
- Effective writing, speaking and listening skills
- Effective technical reading skills (reports, financial documents, regulations, manuals, etc.)
Technology:
- Basic computer skills (internet searches, security basics, desktop navigation, laptop/desktop keyboard functions, etc.).
- Software skills, specifically the use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams), remote meeting tools, and software specific to job functions.
Professional:
- Team player-Works well within a team environment, bringing a positive attitude, personal accountability, and a collaborative spirit.
- Time/Work Management- Determines priorities and manages time to complete job responsibilities effectively and efficiently.
- Problem Solving-Assesses challenges and opportunities, considers viable solutions, and implements the best course of action.
- Growth Mindset-Welcomes constructive criticism/feedback as a means to improve performance.
Cultural: Exemplifies FNBC core values of
- Integrity in Word and Deed
- Servant Leadership
- Accountability in Action.
- Basic understanding of teller operations and basic accounting principles.
- Ability to count money.
- Ability to balance a cash drawer.
- Ability to work in a fast-paced environment.
- Retail sales (preferred).
- Cash transactions such as processing withdrawals and deposits, cashing checks, etc. (preferred).
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