Sr. Manager, Commercial Payments Implementations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely for three (3) or more days a week and will share a hoteling workspace when working onsite. Work location is subject to change based on business needs.

Summary Of The Job

The Sr. Manager, Commercial Payments Implementations for Commercial Payments is a critical leadership role, responsible for managing a team of strategic specialists who engage in the sales process after the client has committed to purchasing a product from a Payment Advisor (PA), Account Manager or other Business Development Specialist. This position requires strong organizational skills, attention to detail, and the ability to coordinate, manage and streamline sales and operational activities to ensure successful client onboarding and implementation of commercial products. In addition to these responsibilities, the Sr. Manager, Commercial Payments Implementations also plays a key leadership role in guiding and developing the Implementations team, fostering a culture of collaboration, accountability, and continuous improvement.

About This Role

Key Accountabilities:

Team Leadership and Development

• Provide strong leadership and direction to the implementations team, setting clear goals, expectations, and performance standards.
• Mentor and coach team members to enhance their skills, knowledge, and effectiveness in supporting the sales process and delivering exceptional service to clients.
• Conduct regular performance reviews and provide constructive feedback to drive continuous improvement.
• Recruit, interview and hire new or additional talent as needed in partnership with other leaders.
• Foster a culture of collaboration, innovation, and continuous improvement within the sales support team, encouraging open communication and sharing of best practices.
  
  

Strategic Planning and Execution

• Develop and implement strategic initiatives to streamline and optimize the implementations process post-sale, driving efficiency, effectiveness, and customer satisfaction.
• Collaborate with Sales leadership and cross-functional teams to align implementations efforts with broader business goals and objectives.
• Monitor key performance indicators (KPIs) and metrics to track the success of implementations initiatives and identify areas for improvement.
  
  

Client Relationship Management

• Build and maintain strong relationships with clients, PAs, and internal stakeholders, serving as a trusted advisor and advocate for their needs.
• Proactively identify opportunities to add value and enhance the client experience through proactive communication, strategic guidance, and personalized support.
• Address escalated client issues or concerns in a timely and professional manner, collaborating with internal teams to find solutions and ensure client satisfaction.
  
  

Cross-functional Collaboration

• Collaborate closely with cross-functional teams, including Legal, Credit, Operations, Customer Support, and Training to ensure seamless coordination and execution of implementations activities.
• Serve as a liaison between implementations team members and other departments, facilitating communication, sharing insights, and driving alignment on priorities and initiatives.
• Champion cross-functional initiatives and drive collaboration to address client needs and deliver value-added solutions.
  
  

Performance Management and Accountability

• Establish and monitor performance metrics and targets for the implementations team, providing regular feedback, coaching, and performance evaluations to drive continuous improvement.
• Hold team members accountable for meeting and exceeding performance expectations, recognizing achievements and addressing performance gaps as needed.
• Implement processes and systems to track and measure implementations activities, ensuring transparency, accountability, and alignment with organizational goals.
  
  

Risk Management and Compliance

• Identify and mitigate potential risks or issues that may impact client satisfaction or business outcomes.
• Ensure compliance with company policies, procedures, and contractual obligations in all internal or external client interactions and transactions.
  
  

Professional Development

• Stay abreast of industry trends, market developments, and best practices in sales.
• Seek opportunities for professional development and skills enhancement to continuously improve performance and effectiveness in the role.
  
  

Other Duties As Assigned By Leadership.

The Ideal Candidate for This Role:

Qualifications

• Bachelor’s Degree preferred (Finance, Business or other related field of study)
• Minimum 7 years relevant experience in sales support, client onboarding, or project management roles, preferably within the financial services or commercial banking industry, with at least 5 years in a leadership role.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with cross-functional teams.
• Strategic thinker with the ability to develop and execute effective business plans.
• Experience developing and delivering client training programs and educational materials.
• Proficiency in CRM software and other relevant tools.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Results-oriented mindset with a focus on driving business growth and exceeding targets.
  
  

Additional Requirements

• Strong problem-solving skills and ability to navigate complex client and internal stakeholder relationships.
• Results-oriented mindset with a focus on driving business growth and exceeding targets.
• Strong project management skills, with the ability to manage multiple initiatives and priorities simultaneously.
• Commitment to delivering exceptional service and support to clients and internal stakeholders.
• Flexibility to adapt to changing priorities and business needs.
• Willingness to learn and grow in a sales support leadership role.
• Willingness to travel for client meetings or team events.
  
  

Desired

• Treasury, Global Banking, Merchant and FinTech experience
• Knowledge of applicable credit card Networks rules and regulations.
• Experience working with Salesforce.
  
  

Compensation

Compensation range (base pay): $80,119.00-$136,201.00

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance
  
  

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20240850

Equity, Diversity, & Inclusion

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.