Technical Trainer

Description

Are you looking for? 

• Time back in your day
• Flexible schedule including work-from-home options
• Paid time off
• Fun working environment 
• Tuition reimbursement 
• Growth & development

FNIC is looking for a detail-orientated, creative, and collaborative Technical Trainer with a growth mindset to join our team! As a Technical Trainer, you will be responsible for maintaining the procedures and workflows that are vital to each of our business units along with ensuring that our training programs set our new employees up for success in their roles! 

What’s the work like?

You will...

• Identify the training needs, development, and preparation of content and materials.
• Ensures messages and terminology is consistent across all written materials 
• Understands the employee’s view of applications and /or technology and is able to put procedures in a logical sequence
• Conduct one-on-one, group, and on-the-job training as necessary to ensure training needs are being met for all employees
• Develop and conduct assessments of learning to verify understanding of knowledge and training effectiveness
• Identify and fulfill training needs to improve employee’s performance
• Assist with new hire orientation, identify and communicate process capabilities, and facilitate effective communication among management and employees
• Support development and implementation of standardized training and work processes
• Support maintenance of the learning management system, including but not limited to assigning e-learning or in-person, giving credit for training completed, running reports, etc. 
• Provide feedback to supervisors on training-related issues.
• Works with management and departments to continuously improve the content, activities, and delivery of training
• Maintain the integrity of training materials and systems
• Other duties as assigned

Okay, so what’s in it for me?

While we expect a lot from our employees at FNIC, we also provide a lot in return.

• Competitive Pay: We strive to pay our employees a competitive market compensation 
• Benefits: You’re covered: health, dental, vision, HSA with employer contributions, 401k, employer-paid short-term & long-term disability, life insurance
• Dress: Dress for your day – bring your whole self to work so you can be as comfortable at work as you are in your personal life. 
• Flexibility: Time back in your day? We got you. A 37.5 work week and telecommuting options as well as PTO starting at 3 weeks/year.
• Wellness: Stretch away the stress every morning or night with our in-office gym or workout classes. Mental health resources - EAP
• Education: Like to go back to school? Learn something new? We’ll provide tuition reimbursement to support you in your goals. 
• Fun working environment: Who likes a boring working environment? No one. We have plenty of fun with frequent company outings, food days, and fun competitions to name a few! 

Requirements

What do I need to know?

You have to have…

• Resident Property and Casualty Agent's license
• 5 years P&C insurance experience or 3 years commercial insurance experience and a CIC or CPCU designation
• 2 years experience in a mentorship, leadership, or training role 
• Experience with AMS360 or Sagitta/ImageRight preferred
• High school diploma or equivalent
• Valid Driver's License
• Ability to effectively communicate with diverse groups and individuals through strong written, speaking, and listening skills
• Excellent interpersonal, communication, facilitation, presentation, and listening skills required
• Strong organizational skills
• Proficient in agency systems including Microsoft Office products (Outlook, Word, Excel), and all agency automation software
• Proficient in writing department workflows and procedures
• Change-ready, flexible, and adaptable, seek progress over perfection
• Troubleshooting skills (equipment, computer systems, etc.)
• Ability to conform with and abide by all workplace policies, work procedures, and instructions
• Ability to establish and maintain effective working relationships with company employees and external contacts
• Strong respect for confidentiality
• Regular and consistent attendance