Assistant Manager

Summary:

The part-time Operations Assistant is fully trained on the basic functions of the entire Cafe and can effectively facilitate front-of-house operations (with operations and kitchen management staff on premises for support).

This is a part time role with room for professional growth and scheduling flexibility.

Hours and Availability: In-person availability for 2-3 weekdays (6-7 hours from 8 am, 2 pm with 2 hours of flexible external tasks) and Saturday availability starting in October 2022. 18-25 hours weekly.

Basic Functions:

Supporting Operations Management: (1-3 days per week at 6-8 hours per day):

• During pre-lunch service shift (8:00-11am):

• Greeting, orienting, and training volunteers (both walk-ins and scheduled).

• Train and delegate volunteer help with the dining room and patio set up and supporting kitchen staff with food prep.

During Lunch Shift (11am-2pm)

• Stay at the podium to take payments, greet guests, and be a point of contact for people who want to learn more or get involved with FoCo Cafe.

• Manage 1-6 volunteers as they complete restocking, serving, and cleaning tasks throughout the lunch service.

Basic Functions:

• Monitors and ensures the indoor and outdoor appearance of the cafe is clean, safe, and well-maintained.

• Monitors and maintains the basic operation and function of the facility and communicates with the Executive Director, Chef, and Board Members about perceived maintenance and improvement needs.

• Serves as the primary point of contact for daily volunteers. Trains and directs volunteers to each of the necessary tasks. Ensures volunteers understand the volunteer policies and completes volunteer form.

• Serves as point of contact for farm representatives, vendors, and other community partners who deliver goods. Provides donation receipt for goods provided.

• Is aware of volunteer needs and knows the scheduled number of volunteers to arrive each day.

• Adds daily volunteer shifts to Every Action weekly.

• Checks in daily with Executive Director to get any updates or information that would impact daily activities.

• Works daily with volunteers to follow the “Description of Routine Cafe Maintenance and Duties”.

• Takes on volunteer duties when others are not available.

• Provides exemplary customer service to guests and works as a team member with the rest of staff and volunteers.

• Is the point person to assign tasks to those who need to volunteer in exchange for their meal.

• Cleans cafe, puts items, and food away before closing cafe.

• Sends “End of Day” report to Executive Director daily or weekly.

Other Duties:

• Updates website of upcoming events, closure days, etc.

• Picks up weekly flowers, drops of vases to be filled at end of week

• Drops off and picks up laundry from laundromat

• Writes and mails thank you cards for monetary donations

• Contacts local businesses for donation requests

• Shops for cleaning supplies

• Accepts and sorts donations received for Giving Tree, Kindness Cupboard, and Freedge.

• Contacts City of Fort Collins Maintenance Department regarding maintenance needs for cafe.

• Accepts payments, handles cash, and creates deposits. Takes weekly deposit to bank.

• Operates NoCo Nosh tablet

• Answers cafe phone calls

• Updates spreadsheets regarding meals served, volunteers, donations received, dishwasher hours, budgeting, etc.

• Updates and posts to social media platforms

• Participate in fundraisers throughout the year.

• Help the team when needed and available (someone out sick, etc.)

Required Qualifications, Skills, and Abilities:

• Leadership/delegation experience preferred.
• Past volunteer or work experience in food security, housing, or other social work-related fields.
• Proficiency with computers, especially basic Google workspace functions.

• Commitment to quality “customer” service to both guests and volunteers.
• Strong organization and communication skills.

• Experience handling money, taking payments, compiling end of day deposits and making weekly cash deposits.
• Experiencing interacting with community members as an ambassador for an organization or business, desirable but not required

• Flexibility in a fast-paced environment.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
following local guidelines

Ability to commute/relocate:

• Fort Collins, CO: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $18 - $0