What are the responsibilities and job description for the IT Support Specialist position at Foley & Lardner LLP?
Overview
The Technology Analyst will use advanced technical troubleshooting skills to aid in the operational support of law firm technologies; interact with attorneys and legal and administrative staff; provide client service and support; and maintain and support department and firm goals.
Responsibilities
- Configure and deploy firm-issued desktops, laptops, printers, and other computer equipment
- Set up/break down computer equipment for employee arrivals/changes/departures and office moves
- Configure PDAs for connection to firm systems
- Respond to, troubleshoot and resolve reported computer issues in person and remotely
- Update service records and helpdesk tickets
- Perform routine maintenance and repairs on computer equipment
- Track and maintain inventory of computer equipment and supplies
- Document processes and procedures for the desktop/technical support group
- Review daily reports to stay apprised of meeting updates
- Test audio/visual equipment before each meeting
- Set up and operate audio/visual equipment for firm meetings and other events
- Assist end users with professional presentations and provide audio/visual technical support
- Maintain and troubleshoot audio/visual hardware and software and report any functionality issues
- Rack network servers and UPS components as needed
Qualifications
- High School Diploma/GED required; Associate's Degree or Bachelor's Degree in Information Technology or related field preferred
- Minimum of three (3) years of experience in a technology support role
- Technical certifications, such as HDI Desktop Support Technician, A , Net , Security , or Microsoft Desktop Support Technician preferred
- Good problem-solving skills, ability to assess problems and identify potential resolutions
All qualified applicants will receive consideration for employment without consideration to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status or medical condition. Foley & Lardner LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Ordinance.
