What are the responsibilities and job description for the Technical Support Specialist position at FONAR?
FONAR CORPORATION
110 Marcus Drive
Melville, New York 11747
Phone: 1-631-694-2929
Fax: 1-631-753-5150
Email: info@fonar.com
FONAR HUMAN RESOURCES
Phone: 1-631-694-2929
Fax: 1-631-694-5434
Email: FonarHR@fonar.com
Position Type: Full-Time/Evening, Some Weekends Required
Primary Location: Melville, New York
Description: Technical Support Engineer to provide telephone support to Customers and Service Engineers
Duties and Responsibilities:
- Provide technical support to customers on operational and maintenance aspects of MRI system equipment
- Make decisions about when to dispatch Service Engineers based on the severity of the problem and customer interactions
- Document all Customer Support Operations related activity in Service Records Database for traceability purposes
- Follow up with customers when necessary to confirm resolution of problems
- Other duties and projects as may be assigned
- Associate or Bachelor Degree in Electronics or related field and/or equivalent
- experience Experience working in technical support or customer service environment
- Be able to explain and interpret complex information that requires patience and understanding
- English proficiency required
- Good verbal, written communication and critical thinking skills
- Work with others and independently
- Communicate with co-workers and supervisors
- Valid driver´s license
Technical Support Manager
KWI -
Melville, NY
Community Development Specialist
Positive Behavior Support Consulting & Psychological Resources, PC -
Long Island, NY
Technical and Voice Support (NOC ) Analyst
AV Staffing Solutions -
Plainview, NY