Program Manager

GlobalConnect® is a consortium of independent food service companies providing corporate breakrooms, cafes, markets, vending, pantry and office coffee services. As an industry-leading technology company, our ecosystem offering spans payment hardware and software, loyalty programs, brand marketing, procurement, national account sales and other services that enable our affiliate member companies to provide state-of-the-art technology, flexible and healthy food choices, and consistent service to their corporate customers across the country. As the only fully integrated, wireless food service network that seamlessly functions across the North American continent, GlobalConnect® is rapidly growing in an $8 billion market in pursuit of its vision to dramatically improve breakroom service operations for the modern enterprise and its employees. For more information visit: usconnect.biz and globalconnect.biz

Job Title: Program Manager (IT) – Enterprise Management Software
Department: GlobalConnect/USConnect Operations
Reports To: Director of Program Management

Summary: GlobalConnect is looking for a talented and motivated individual as Program Manager for an enterprise management software for the unattended retail market utilizing cutting edge technologies to support a scalable enterprise multi-tenant database, AI/ML, native cross platform mobile, PWS, enterprise data warehousing and other technologies. This role is for a self-starter with proven project management experience eager to establish processes, scope and create project plans, and coordinate and drive execution. Cross-team coordination, project management and Agile experience are essential.

The responsibilities for this role are diverse and include collaborating with the development team, implementation team, support team, staff, and clients in a fast-paced environment. The Program Manager will act as the Product Owner of the scrum team to define product vision, roadmap, and communicate with stakeholders. They’ll monitor the progress of projects to keep them on schedule and make project/product decisions with guidance from the Director of Program Management. This role asks for creative thinking, collaboration, and the passion for delivering great software solutions. Knowledge of the Food Service Market and Vending industry preferred.

What you will do:

• Develop new processes for client enrollment, implementation, and support in collaboration with implementation team and support team
• Participate in Agile Scrum teams to define product vision, roadmap, and communicate with stakeholders
• Conduct user acceptance tests and ensure quality standards are met
• Collaborate with management, suppliers, and clients to analyze needs and align product roadmap with their goals
• Plan and prioritize product development and product feature backlog
• Develop detailed product feature user stories and ensure they are clearly understood by relevant teams
• Monitor and evaluate product progress and communicate product status to stakeholders
• Develop and maintain product documentation
• Serve as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Adjust schedules and targets on the project as needs or financing for the project change
• Work collaboratively with internal and external development resources on solution development of all aspects of the system
• Communicate clearly with team members, stakeholders, and clients to keep them informed and aligned with project objectives. This includes active listening and constructive feedback to reduce the risk of misunderstanding and delays.
• Commute to our primary office in Greensboro, NC. Occasional travel to client sites may occur.
• Other duties as assigned

What you will need:

• Ability to communicate with technical and non-technical stakeholders in order to drive alignment and ensure business project needs are met and are consistent with technology solution best practices
• Strong knowledge and understanding of the best practices, methods and techniques for project delivery
• Demonstrated and effective collaboration and communication
• Familiarity with service ticketing and project management software
• Ability to solve complex technical problems which consider the strategic and tactical implications
• Collaborative style, combined with the ability and desire to work in a team-based environment
• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone with both technical and non-technical staff
• Team-oriented strategist able to diplomatically manage numerous, quickly changing and complex situations, sometimes with competing constituencies
• Ability to create detailed documentation of business processes
• Ability to work both independently and as part of a team
• Highly organized with strong attention to detail and able to handle multiple projects
• Problem solver who can take initiative and set priorities for the team while being flexible

Relevant qualifications:

• Bachelor's degree in Information Technology, Business Administration, Management, or related field AND
• At least four (4) years program management or project management at a technology company and/or in a technical capacity
• Experience in the Food Service Market and Vending industry preferred
• Strong preference for candidates with certifications in addition to their education, such as Certified Scrum Product Owner and Project Management Professional (PMP) Certification
The ideal candidate would bring a technical background and working understanding of large scale databases, API’s, and mobile or IoT experience.

Background checks and drug screening are required.

We offer the following benefits:

• 100% paid Employee base plan Health Insurance, buyup plan available at a very low cost.
• Dependent Health
• Paid Vacations and Personal Time off.
• Health/Dental/Vision insurance
• Short and Long-Term Disability
• Basic and Supplemental Life Insurance
• 401(k)
• Critical Illness and Accident Insurance
• Tuition Reimbursement
• College Scholarship Program for children of employees

GlobalConnect is an equal opportunity employer. We are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.