Customer Service Manager (CSM)

Job Summary:
We are seeking a highly skilled and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing and managing our customer service department, ensuring that our customers receive exceptional service and support. You will lead a team of customer service representatives, monitor performance metrics, and implement strategies to improve customer satisfaction.

Duties:
- Manage and supervise a team of customer service representatives
- Develop and implement customer service policies and procedures
- Train and onboard new customer service employees
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Analyze customer service data to identify trends and areas for improvement
- Resolve escalated customer complaints or issues in a timely manner
- Collaborate with other departments to ensure seamless customer experience
- Develop strategies to enhance customer satisfaction and loyalty
- Communicate effectively with customers, both verbally and in writing
- Multilingual skills (English and Spanish) are preferred but not required

Skills:
- Strong leadership abilities with the ability to motivate and inspire a team
- Excellent communication skills, both written and verbal
- Proficient in analyzing data to identify trends and make informed decisions
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Ability to manage multiple tasks and prioritize effectively
- Strong negotiation skills to resolve conflicts or issues with customers

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. This is a full-time position with opportunities for career advancement.

If you are a dedicated professional with a passion for delivering outstanding customer service, we would love to hear from you. Apply now to join our team as a Customer Service Manager!

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Spencer, NC 28159 (Preferred)

Ability to Relocate:

• Spencer, NC 28159: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $26