What are the responsibilities and job description for the Appointment Coordinator position at Ford Groves Cape Girardeau?
Appointment Coordinator
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Schedule appointments for customers and ensure accurate entry of all relevant information.
- Provide exceptional customer service by addressing customer concerns and resolving issues promptly.
- Utilize upselling techniques to promote additional products or services.
- Perform data entry tasks accurately and efficiently.
- Conduct outbound calling to confirm appointments and follow up with customers.
- Set appointments for Mobile Service and Pick Up Deliveries.
Skills:
- Excellent phone etiquette and communication skills.
- Strong customer service skills with the ability to handle difficult situations professionally.
- Experience with upselling techniques to maximize sales opportunities.
- Proficient in data entry with a high level of accuracy.
We offer competitive compensation and benefits packages, including medical, dental, and vision insurance. Join our team as an Appointment Coordinator and contribute to our commitment to providing exceptional customer service.
To apply, please submit your resume highlighting your relevant experience in customer service and appointment scheduling.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Cape Girardeau, MO 63701: Relocate before starting work (Required)
Work Location: In person