Community Liaison

Overview

Faith Presbyterian Hospice

Community Liaison

Responsibilities

ESSENTIAL DUTIES:• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers• Create awareness of organization and hospice services through events, lecture series, presentations and one-on-one contact and relationship building with community resources and industry associations• Monitors competitor services and marketing activities• Prepare marketing activity reports, as assigned, and present to Director of Business Development• Establish and maintain a consistent corporate image throughout all materials and events• Facilitate patient discharge from hospital and sign-on admissions as requested• Ensure working knowledge of active census for all client relationships• Attend staff and leadership meetings as required or assigned, i.e. IDT, Leadership• Communicate to internal groups on external customer expectations, i.e. clear details, critical timelines, and customer expectations• Track and report on the status of all new business development activities, existing customer satisfaction, new customers• Establish and maintain on-going client relationships to anticipate and resolve potential problems• Maintain up-to-date working files for all clients• Create and build client relationships and locate new opportunities, by visiting existing and new customers• Maintain industry knowledge by attending educational workshops or classes; reviewing related publications; and establishing networks• Ensure customer satisfaction through being responsive to customers needs and following through on all aspects of request, both written and verbal• Work closely with interdisciplinary team, and provide information of market conditions and current competition• Create and make presentations and/or in-services to various groups internally and externally as needed or assigned or required per client agreement• Other duties as assigned by Director of Business Development

Qualifications

MINIMUM QUALIFICATIONS:• Bachelor’s Degree in business, specialization in Marketing preferred, or equivalent with minimum 2 years within Healthcare, Hospice preferred• Demonstrated sales and marketing techniques • Ability to influence and persuade to achieve desired outcomes• Strong analytical , problem solving and negotiation skills• Ability to travel throughout the service area and/or perspective service area to establish and maintain client accounts• Proficient listener with excellent interpersonal skills, including tact, diplomacy and a clear , courteous professional manner• Ability to communicate orally and in writing in a professional manner when dealing with internal and external customers• High energy and ability to interact and develop relationships in unknown environments• Ability to work independently and as part of a team• Ability to work with limited supervision• Demonstrated techniques for relationship –building skills• Ability to handle multiple duties simultaneously with superior organizational, planning and prioritization skills• Ability to sense and relate observations to business opportunity• Demonstrated ability to anticipate and solve problems or resolve issues• Working knowledge of assessing and using the internet• MS Office tools with knowledge of computer systems, communication tools and hospice software• Ability to perform Essential Duties as outlined below• Genuine caring for and interest in the care of mature adults, handicapped people and hospice Patients• Ability to perform work tasks within the Physical Demand Requirements as outlined below• Ability to comply with the Dying Persons Bill of Rights and Responsibilities • Ability to comply with organizational and departmental safety policies and procedures