Sales Account Coordinator

About Us

Foremost Farms USA, headquartered in Madison, Wisconsin, is a world-class supplier of cheese, dairy products, and ingredients to national and international markets. As a dairy cooperative, we are owned by the 1,100 dairy farmers who supply our high-quality milk. Our flexible, diverse plant network allows us to manufacture products and ingredients that are most in-demand – and provide a strong, secure market for our member-owners’ milk.

We’re looking for employees who challenge the status quo, innovate and aim for excellence. Because we’re working to be the world’s best – to Be Foremost – we’ll bring out the best in you.

About This Opportunity

JOB TITLE: Sales Account Coordinator
POSITION TYPE: Full time
CLASSIFICATION: Non-Exempt

POSITION SUMMARY:

As a Sales Account Coordinator, this role will manage the daily operations with the customers of Foremost Farms on the cheese, butter, and ingredients product lines. This role is responsible for ensuring customer needs are addressed cross-functionally within the organization including various teams such as Commercial, Planning, Supply Chain, R&D amongst others. Serving as the daily contact and interaction point for our customers in Foremost Farms mission to be a market-led and customer centric organization

ESSENTIAL FUNCTIONS

Responsibility for ~20% of Foremost Farms total customer base as the primary sales account coordinator, ranging from Fortune 100 companies to brokers and distributors. Ownership includes but is not limited to the following:

• Building relationships at all levels of the organization, internally and externally, to ensure collaboration, trust, and transparency
• Ensuring orders are received, entered, and confirmed back to customers accurately and timely
• Following up and communicating on production and inventory status, including resolving issues that may arise with delayed shipments, order fill rate, etc.
• Understanding inventory levels and current customers’ demands to provide accurate forecasts back to the organization for our Sales, Inventory and Operational Planning analytics
• Working actively with customers on new products, processes, and other areas to ensure growth of volumes and margin long-term
• Responsible for ensuring accurate pricing on customer orders, and working with finance to ensure all deductions and credits are processed quickly and resolved with the customers to maintain cash flow targets
• Ensuring all quality complaints get escalated appropriately within the organization and quick, clear, and accurate information gets shared back to the customer
• Regular proactive conversations with customers to understand where we can assist with short-term and long- term gaps; working to understand their business model to help us serve them better
• Responsibility, in partnership with National Sales Account Managers, for adoption and data accuracy within our CRM Platform (Salesforce). Creating a customer 360 view for the organization
• Maintaining customer documentation and SOPs in accordance with record retention policies
• Potential travel up to 25% of the time for customer visits, trade shows, conferences, and plant visits
• Weekend rotation required every 3-4 weeks, on-call basis to ensure customer needs are met for any emergency situations

EDUCATION & EXPERIENCE

This position requires an associate degree or some college coursework and three to five years of job-related experience.

Preferred: Bachelor’s degree and Sales Force Experience

BENEFITS:

Because you and your family matter, Foremost Farms offers some of the best benefits in the area! Our comprehensive medical plan includes health, vision, dental, and prescription insurance. You can choose to enroll in a single or family plan with low monthly premiums and low annual deductibles ($250/$500). Other benefits include:

• 401(k) with a generous company contribution (100% match on up to 8% deferral)
• Paid time off, starting at 200 hours (25 days) 10 Paid holidays
• Paid parental leave (6 weeks paid at 100%)
• Flexible spending accounts – for medical and dependent care expenses
• Life and disability insurance
• Employee Assistance Program
• Referral program
• Advancement opportunities!

Equal Opportunity Employer
Minorities/Females/Veterans/Disabled are encouraged to apply.

At Foremost Farms USA, we believe that employee diversity brings strength to our organization. We are committed to providing equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, genetic information, or any other characteristic protected by state or federal law.

Successful completion of pre-employment screening is required, which could include a drug test, background check, and other verifications or assessments to be sure you will be able to succeed in your position.