Assistant Manager of Operations
Job Posting for Assistant Manager of Operations at Forever 21
The Manager Operations reports to and supports the General Brand Manager in ensuring the store teams deliver top quality customer service and create an excellent customer experience. The Manager Operations will help manage leads and brand ambassadors in maintaining and driving sales, customer satisfaction, store’s facilities, loss prevention audits, service, staffing goals, payroll planning, safety, administrative work, company programs, and inventory control are actualized in accordance with company-defined practices and processes. Along side the GM, the Manager Operations must be a role model for our company, our customer first mentality and our culture. Knowledge, Skills, and Qualifications: • Must demonstrate a strong customer focus • Must be skilled in coaching and training, sales generation, strategic planning, and customer service. • Must be able to attract, recruit and retain top talent. Must have the skillset to train and develop brand ambassadors • Must have excellent communication, organizational and time management skills. • Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs. • Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month. Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred. • Must have at least 2 to 3 years of retail experience with prior supervisory or management experience
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Weekly day range:
- Every weekend
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- retail clothing/ apparel: 1 year (Preferred)
- retail management: 2 years (Preferred)
Work Location: In person
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