Store Operations Manager

Knowledge, Skills, and Qualifications: * Must demonstrate a strong customer focus * Must be skilled in coaching and training, sales generation, strategic planning, and customer service. * Must be able to attract, recruit and retain top talent. Must have the skillset to train and develop brand ambassadors * Must have excellent communication, organizational and time management skills. * Must be able to maneuver around sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs. * Must be available to work a flexible schedule to meet the needs of the business, including a minimum of 2 closing shifts per week and 2 full weekends per month. Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred. * Must have at least 2 to 3 years of retail experience with prior supervisory or management experience. Deliverables: * Aids in educating and providing feedback to store team on the customer first mentality, operational standards, processes and company programs * Actively participates in store walkthroughs with General Brand Manager and District leadership to ensure the consistency and quality of service and operational execution * Helps set the tone and standards that drive customer satisfaction that will lead the business to be recognizable within the market * Reinforces customer service values by coaching leads and brand ambassadors * Trains and develops teams through the Company’s Customer FIRST training model * Works with General Brand Manager and other members of management to create processes or programs in store that will drive sales and bottom-line profitability * Partners with the General Brand Manager on analyzing data in order to plan and strategize appropriately * Drives results through creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience with the company for both the customer and the employees * Communicates regularly with management team regarding all aspects of sales, payroll deliverables, customer feedback and lead/brand ambassador performance * Ensures service, merchandising, operational standards and Company credit initiatives are met through company-defined practices and processes * Manages hiring goals and payroll planning and forecasting against key targets * Effectively partners and builds productive working relationships with supervisor, peers, leads, and brand ambassadors * Assists with talent selection, training, coaching, engagement and retention for all store employees * Partners with merchandising leaders to ensure execution of markdowns/signage/marketing align with merchandise placement * Owns the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting * Leads overall store earnings by driving top line sales and managing controllable contribution. * Assists in addressing performance by initiating and administering action plans for leads and brand ambassadors * Spends at least 60% of the shift performing Leader on Duty tasks

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Collierville, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Fashion Retail: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: One location