What are the responsibilities and job description for the Desktop Support position at Formac Inc?
Desktop Support Field Support
Redlands CA
Long TERM
23/hr on W2 or 28/hr on 1099 All inclusive Travel Reimbursement
We are Looking to hire a contractor to fill a role, daily activities including phone support, On-site deskside IT support. Phone support is critical to patient care. On-Site Tech support is needed to inventory, collect, and distribute equipment as requested.
- Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation
- Looks for opportunities to improve knowledge on technologies
- Understands and adheres to the IM process and policies
- Uses correct knowledge documents and support materials to answer questions and provide support
- Identifies when request/issue should be escalated and assigns to appropriate party
- Clarifies asks by listening for understanding and reflecting back
- Performs rounds and completes required templates
Thanks
Jay
628-215-2224
Job Types: Full-time, Contract
Pay: $21.92 - $26.40 per hour
Expected hours: No less than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Best number and time to connect
Education:
- High school or equivalent (Preferred)
Experience:
- Field service: 1 year (Required)
- Desktop support: 1 year (Required)
Ability to Commute:
- Redlands, CA (Required)
Ability to Relocate:
- Redlands, CA: Relocate before starting work (Required)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
Salary : $22 - $26
