Program Analyst - EQI

Title: Program Analyst

Unit: Evaluation and Quality Improvement

Reports to: EQI Program Manager

Status: Full Time/ Regular/ Exempt

Salary Range: $60,000 - $65,000

Location: Long Island City

Days/Hours: Monday- Friday, TBD

Position Summary:

Under the direct supervision of the EQI Program Manager, the Program Analyst supports Fortune Society's programs through the evaluation of data related to service delivery and outcomes. The position engages directly with assigned programs to develop system improvements, using brain-storming, root cause analysis, and other tools/techniques to enhance programs' overall operating efficiency and effectiveness and the quality and timeliness of their internal/external reporting capabilities.

Core Competencies:

Mission, Culture and Fit – The selected candidate must embody the values and mission of the Fortune Society. This includes meeting our participants where they are in the re-entry process, demonstrating our values through compassion and understanding, and affirming that none of us should be measured against the worst things we have done. Second chances is the Fortune Way.

Collaboration – The Program Analyst should be comfortable collaborating with staff at all levels (senior staff and peers) within the EQI department and their assigned programs to understand complex problems and create solutions. The Program Analyst will be asked for input on department projects, so they should be comfortable contributing constructive feedback and be a team player in supporting the team in completing department projects. The Program Analyst should be comfortable leading group conversations and facilitating meetings. The Program Analyst should be in command of critical issues and be able to prioritize effectively as new projects come up and communicate project progress with assigned programs.

Systems Thinking – The Program Analyst should possess an ability to do systems thinking and solve problems in a way that is creative and collaborative.

Data collection, analysis, and Excel expertise – The Program Analyst needs to have experience using Excel for data analysis. They should understand basic Excel formulas and functions, PivotTables, charts, and graphs. The Program Analyst should also have familiarity with using client databases or electronic health records for data entry and reporting. The Program Analyst should have a foundational understanding of quantitative and qualitative methods and possess an ability to do "big picture" thinking and solve problems in a way that is creative and collaborative.

Essential Duties and Responsibilities:

• Work with managers of assigned programs to promote a genuine understanding of using data to manage their programs and ensure that internal/external performance targets are met and desired outcomes achieved and properly documented. Reinforce the importance of entering and reporting data through the agency's primary database.
• Work with managers and front-line staff of assigned programs to develop and implement a system of continuous quality improvement (CQI) and quality assurance (QA), which they will be responsible for maintaining.
• Monitor the performance of assigned programs and work with program managers to develop corrective action plans as needed. Alert senior management (program and administration) to issues of noncompliance and/or performance shortfalls, ensuring that such problems are addressed promptly.
• Support the Development team in obtaining data required to demonstrate Fortune's expertise; create logic models; produce evaluation designs and actual evaluation tools as necessary.
• Conduct routine audits and compliance reviews of programs and recommend system improvement to management based on audit/review findings. Follow-up on program response and implementation of accepted recommendations.
• Act as liaison between program staff and the I/T department, translating program needs related to database functionality and reporting. Identify and facilitate staff training needs and requests.
• Evaluate client satisfaction through surveys and focus groups, analyze and report work results, and any recommendations to enhance program quality.
• Coordinate with program managers on the start-up of new programs and contract/grant renewals, ensuring that critical tasks (such as having an appropriate system for data collection and reporting) are clearly defined and monitored for completion.
• Supervise interns who are working on evaluation and research projects.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree, preferably in public health, human services, criminal justice, sociology, or related field, with a strong background in statistical analysis and/or data management. Master's degree is a plus.
• A minimum of two years of relevant work experience, preferably in a nonprofit social service setting.
• Must be detail-oriented with superior analytical skills. Ability to do "big picture" thinking and solve problems in a way that is creative and collaborative.
• Excellent oral and written communication skills coupled with exceptional people skills.
• Understanding of both qualitative and quantitative evaluation methods
• Must have a thorough knowledge of MS Office, including Excel, and proficiency in SPSS. Familiarity with SQL Server and Power BI is a plus.
• Experience with quality assurance and/or quality improvement.
• Appreciation of Fortune’s work in serving people who have been incarcerated and those who are at risk.

Travel Requirements – May require travel to our Harlem office for meetings and/or trainings.

Physical Demands (if applicable):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

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