Logistics Clerk

JOIN THE FORWARD FAMILY

Forward is small in size but big in mind. Everyone here can be innovators that bring in new ideas and explore where the potential exists for the meaningful reform.

WHAT DO WE DO?

Forward Logistics is an intrastate and interstate motor carrier specializing in Loose Cargo Load (LCL), Full Container Load (FCL), Full Trailer Load (FTL), oversized cargo, and special project cargo delivery. In human words, we move cargo from point A to point B on the road with a truck.

ARE YOU ONE OF US?

This position belongs to the Operations Team and reports to the Operations Manager. The Logistics Clerk will be responsible for coordinating logistics activity and providing customer support on freight movement. Tentative schedule is Monday thur Friday 6:30am-3:30pm and Saturday (if needed).

Requirements:

• Check emails and enter order info/ accept EDI info, and scan documents into internal system.
• Oversee appointments with terminals, freight stations, and customers.
• Respond to customer requests in a timely manner.
• Communicate with customers and dispatchers to pass along information promptly.
• Track shipment availability and delivery status.
• Effectively solve problems, escalations, and provide customer support.
• Update internal system and reference spreadsheets as needed.
• Assume other responsibilities as assigned.

Qualifications:

• Minimum one year of experience in trucking / transportation field.
• Excellent crisis management skills and exceptional interpersonal skills.
• Strong organizational and analytical skills.
• Strong ability to multi-task and to prioritize in a fast paced environment.
• Proficient computer skills and professional e-mail etiquette.
• Effective oral and written communication skill.
• High school graduate required. Bachelor’s degree preferred.
• Bilingual in English and Chinese (Cantonese/ Mandarin) a plus.

FORWARD TOGETHER

Forward Logistics is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer health and dental insurance, 401K, performance bonus, free lunch and snacks, workplace wellness program, career advancement, and more.

We hope one day we will tell you, “Welcome to the Forward family!” We mean it. Contact us if you have any questions or if you are ready to join us. Together, let's go forward.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• trucking / transportation: 1 year (Required)
• LTL/FTL: 1 year (Preferred)
• FCL drayage: 1 year (Preferred)

Language:

• Chinese (Cantonese / Mandarin) (Preferred)

Work Location: In person