What are the responsibilities and job description for the Technical Account Manager (TAM) position at Forward Networks?
Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.
Over the past few years, Forward Networks has received tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s 2022 “Best Workplaces in the Bay Area” list.
The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, Threshold Ventures, and Goldman Sachs.
Forward Networks is looking for a Technical Account Manager
- Do want to create a category and help build a special company?
- Do you want to help sell a platform that solves real networking problems?
- Join a company that has been in market 5 years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
- We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.
Responsibilities:
- Develop and maintain customer relationship (NetOps, SecOps, Cloud teams etc.)
- Understand customers' business goals with respect to Forward Enterprise Platform
- Proactively identify challenges for customers and collaborate with peers to resolve them
- Maintain communication channel between all the stakeholders on the customer and Forward sides
- Drive platform usage, expansion to other teams and CSAT survey feedbacks
- Ensure customers get their return on investment using the Forward Enterprise Platform
Required Qualifications:
- Good understanding of Networking, Cloud and/or Security fundamentals
- Understanding of virtualization platforms, cloud technologies (AWS, Azure, GCP etc.)
- Understanding of SaaS deployments and licensing
- Understanding of network monitoring and other operational tools and practices
- Experience supporting multiple large enterprises, service providers or Governmental agencies
- Strong verbal and written communications skills
- Ability to understand customers' business requirements Experience with platform onboarding and driving expansion Experience driving CSAT metrics
Highly Desired:
- B.S. Computer Science or equivalent educational experience
- Vendor certification (CCNP,JNCIA,JNCIS,AWS CSA Associate etc.)
