What are the responsibilities and job description for the Operations Support Specialist position at Forwrd?
Requirements:
- 3 Years of experience in help desk or service desk operations.
- 3 Years providing IT support in a multi-facility environment.
- Strong understanding of ITIL best practice
Technical Skills:
MS Products, Networking, O365, ITIL Ticketing System, automation tools, service catalog tools, enterprise phone system, antivirus software, imaging software, asset management software, MDM Mobile Data Management
Job Requirements
Education & Experience:
- Degree in a computer technology field preferred.
- Two plus years of experience and/or training; or equivalent combination of education
and experience.
- Experience supporting Electronic Health Record, Electronic Medical Record,
Electronic Practice Management systems is a plus.
Certifications/Licenses Preferred: California Driver license, A Certification, Microsoft
Certified Professional, ITIL Foundation
Technical Knowledge: Experience working with enterprise ticketing system, Active
Directory, Microsoft Windows XP/2003/2007, VPN, Exchange, MS Office Suite,
Windows operating systems, enterprise phone system.
Job Types: Full-time, Contract
Salary: $21.00 - $29.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- 3 Years providing IT support in a multi-facility environment.
- 3 Years of experience in help desk or service desk operations.
Work Location: One location