General Manager

Jellystone Park Bloomington, IN - General Manager

Position Summary:

We are seeking an energetic and experienced General Manager to oversee the daily operations of our family campground, which includes 140 sites and cabins, along with several departments such as maintenance, security, pools and aquatics, activities, housekeeping, retail, food service, and office/reservations. The General Manager will be responsible for ensuring the smooth and efficient running of the campground while providing exceptional guest services. The ideal candidate will be a natural leader, able to motivate and manage a diverse team of staff members, and provide exceptional customer service to guests.

Key Responsibilities:

• Oversee and manage all aspects of campground operations, including staff management, financial management, guest services, and facilities maintenance.
• Implement policies and procedures for each department to ensure efficient and effective operations and guest satisfaction.
• Hire, train, and manage all department heads, ensuring they have the tools and resources necessary to succeed.
• Work closely with the regional manager and corporate office team to ensure compliance with company standards and regulations.
• Continuously monitor and evaluate campground operations to ensure the highest level of guest satisfaction, employee morale, and profitability.
• Ensure a safe, secure, and clean environment for guests and staff by implementing and maintaining proper security protocols and emergency procedures.
• Manage the budget and financial performance of the campground as determined by corporate, including forecasting and budgeting, monitoring expenses, and developing and implementing strategies to improve revenue and profitability.
• Maintain positive relationships with local community leaders, vendors, and partners to ensure a seamless operation and mutually beneficial partnerships.
• Ensure compliance with all local, state, and federal laws and regulations pertaining to the operation of a campground.

Requirements:

• Bachelor's degree in hospitality management, business administration, or a related field preferred
• 3 years of experience in campground management, hospitality management, or related field
• Excellent leadership, communication, and interpersonal skills
• Strong financial management and analytical skills
• Proven track record of managing and motivating a diverse team of staff members
• Ability to work under pressure and meet deadlines
• Demonstrated ability to provide exceptional guest service and resolve guest complaints effectively
• Proficiency in software programs including but not limited to: Microsoft Office, Google Workspace, and campground management software systems
  
• Availability to work weekends and holidays, as needed
• Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Demonstrated ability to manage a budget and achieve financial targets

If you are an experienced and enthusiastic General Manager who is passionate about providing exceptional guest service, managing a diverse team of staff members, and ensuring the efficient operation of a family campground, we encourage you to apply for this exciting opportunity.