Assistant Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown’s entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. At Four Seasons, our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company's guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.

Sited near the confluence of the Mississippi and Missouri rivers, historic St. Louis continues to invite exploration. Find the luxurious Hotel, a haven of tranquility with epic views of the Gateway Arch, in the heart of downtown's entertainment district, just steps away from Lumiere Place Casino, the pulse of St. Louis.

BASIC PURPOSE:

The Assistant Director of Rooms reports directly to the Hotel Manager and is responsible for all of the activities of the Front Desk, Concierge, Housekeeping, and the Bell/Door Team. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. Takes actions that maximize the profitability of the division.

ESSENTIAL FUNCTIONS:

Directly supervises the Department Heads in the departments named above. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. (25%)

Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment. Works closely with Revenue Management, Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Makes suggestions that will improve revenue, reduce cost and increase guest satisfaction. (20%)

Assures that Four Seasons Service and Culture standards are being met. Supports and creates programs and initiatives that encourage employee development, training and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel. (10%). Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or electronically. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. (10%). Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division. (10%) Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation. (5%) Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%) Works harmoniously and professionally with co-workers and supervisors. (10%)

QUALIFICATIONS & REQUIREMENTS:

• Based on the current needs, this position will have a specific focus on the Front Desk operation for the first three months.

• Three to Five years of experience in luxury hotel/resort operations management positions.

• Excellent knowledge of all aspects of Rooms Division Operations

• Strong leadership and interpersonal skills

• Excellent guest service and problem resolution skills

• Flexibility to meet the demands of a 24 hour operation

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

• Lucrative salary!

• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!

• Time off plans starting at day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment! *Complimentary and discounted hotel stays around the world!

• Wellbeing and mental health initiatives and focused company!

• Embracement and promotion of diversity in our workplace!

• Complimentary employee meals and beverages!

• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/stlouis/

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJob

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.