Pool Host/Hostess - Seasonal

Host/Hostess

Seasonal

Beverly Wilshire a Four Seasons Hotel

The Beverly Wilshire a Four Seasons Hotel is looking for a Host/ Hostess who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The hostess reports to the General Manager of the Restaurant . Work authorization for the location is required.

Join Our Team

Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Become part of a iconic hotel of the Four Seasons Portfolio.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Responsibilities

The host/hostess welcomes, greets and seats guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction. Works quickly in high-volume environment and has the ability to handle multiple tasks at once.

• Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the pool.
• Open the pool for business at the prescribed time each shift.
• Inspect the cleanliness of each section of the pool and cabanas and make necessary improvements as well as check each table prior to opening to ensure its proper set.
• Pick up the daily menus and insert them properly in their covers.
• Inspect every menu and list to ensure proper condition and appearance.
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
• Know the server sections, their daily assignments, their personal timing patterns and their maximum workload capacity.
• Maintain a station chart and cover count for the restaurant.
• Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service.
• Handle guests without reservations or those waiting for others to join them.
• Handle lost and found items.
• Seat reservations promptly at a table pre-set for the number in the party.
• Hold chairs for guests as often as possible when seating them.
• Assist with providing guest lounge chairs
• Address guests by name.
• Address a guest dissatisfaction immediately and inform the manager of the action taken.

Preferred Qualifications and Skills

We are looking for individuals who have computer knowledge with good communication skills. Previous experience of 2 years desired. Applicants are required to have high organizational skills. Speaking, writing and reading English is required. Positive attitude and willing to learn is a must. This position requires an applicant with a flexible schedule and the ability to work different shifts, weekends and holidays.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Hourly Rate: $25.59

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******