Room Service Manager

Four Seasons Hotels & Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work for, every year since 1998… come and find out why! Four Seasons Hotel Baltimore is seeking a Room Service Manager with experience providing exceptional service standards. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Join a diverse and talented team in Harbor East Baltimore Hugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city’s hippest new district. Walk to great restaurant and shops and local attractions. Referred to as “the crown jewel of Harbor East” the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites. The role of the Room Service Manager Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services. The ability to work closely with the Hotel Manager, Assistant Director of Food & Beverage, Executive Chefs and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. Responsibilities: Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation. The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services. The ability to work closely with the Hotel Manager, Assistant Director of Food & Beverage, Executive Chef and other Culinary Leaders to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Work harmoniously and professionally with co-workers and supervisors Preferred Qualifications and Skills: Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job. Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting. Requires ability to operate computer equipment and other food & beverage computer systems. Some Benefits Four Seasons Hotel Baltimore employees enjoy: Competitive Salary & Wages Excellent Training & Development Complimentary Accommodation at other Four Seasons Hotels & Resorts Complimentary Dry Cleaning for Employee’s Uniforms Complimentary Employee Meals 401(k) Retirement Plans Miscellaneous Work authorization in the United States required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.