Dispatcher

Job Description

• Framingham State University currently seeks a Full-Time Communication Dispatcher for the University Police Department. Job responsibilities will include answering business and information calls;
• answering and processing all emergency calls in a timely fashion; maintaining direct radio communication with University Police Officers, City of Framingham Police and Fire Departments;
• Massachusetts State Police; maintaining daily log in a timely fashion; answering and monitoring calls from campus emergency phones, University phones, University cell phones, emergency lab phones and emergency elevator phones;
• monitoring over 275 CCTV digital surveillance cameras; taking in and recording all found property; deactivating University identification cards from restricted persons;
• querying registration and warrant checks for field officers; filing maintenance request for determined campus deficiencies;
• serving window / counter traffic and issuing temporary parking passes and assisting with parking permit applications and correspondence;

Dispatchers will be required to complete Power Phone (or equivalent) dispatcher training; and maintain CPR, first aid and LEAPS / DCJIS / NCIC certifications.

Dispatchers operate computer aided dispatch systems and emergency notification programs.

Dispatchers are designated as a Campus Security Authority under the Clery Act

The full classification specifications can be found here; https : / / www.mass.edu / shared / classificationspecs / specspers / Communication Dispatcher.doc

SUPERVISION EXERCISED

N / A

SUPERVISION RECEIVED

Chief, Deputy Chief, Sergeants, Dispatch Supervisor

Requirements

MINIMUM QUALIFICATIONS

• Candidates must have completed high school or hold a GED or equivalent.
• Candidates must be computer literate.

PREFERRED QUALIFICATIONS

• Previous dispatching experience in a public safety environment is preferred, but not required.
• Candidates who are bilingual in English and Spanish and Portuguese are strongly encouraged to apply.

Additional Information

This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title of Communication Dispatcher I.

The bi-weekly pay rate is $1,806.02 (grade 11, step 5). This position may be assigned to one of the following shifts :

7 : 00 am to 3 : 00 pm, Saturday / Sunday OFF

3 : 00 pm to 11 : 00 pm Saturday / Sunday OFF

11 : 00 pm to 7 : 00 am Friday / Saturday OFF

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity / affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Application Instructions

Candidates must apply online by submitting

• Cover Letter,
• Resume / CV,
• Equity and Inclusion Statement*
• Names and contact information for three (3) professional references.
• The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and / or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community.

Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

For best consideration, apply by 5 / 12 / 2024. Applications may continue to be considered until the position is filled.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery.

If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and / or with the interview process.

For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.

Last updated : 2024-05-31