Building Sales & Profits:
Ensures Managers, Franchise Performance are imparting SOPs guidance and education during Restaurant Visits: through shadowing, training, and demonstration, leads team to support SUBWAY restaurants using the PBE model. Reads and reviews monthly evaluations performed by the Managers, Franchise Performance to ensure they are consistently documenting adherence to Company standards, improvements made, areas of opportunity, direction on how to improve and goal setting. Coaches and trains team to effectively evaluate how the restaurant is performing compared to SUBWAY policies and procedures, analyze sales and cost data and provide specific customized direction to improve in these areas. Drive single unit sales, multi-unit sales and development plans to ensure company goals are met Lead meetings with their team in order to help prioritize opportunities and continued advancement in the organization. Train and mentor other field team members in different territories outside their own. Fully understand the current business climate of the hospitality and QSR industry and ability to adapt to new initiatives. Reviews marketing plans and tracking performance of team. Oversees training programs within the territory in order to strengthen operations. |
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Building Restaurants:
Assist Territory Director and shared services team with Site Reviews and also training MFPs on Site Reviews to conduct three-day parts of customer intercepts for all reviews within assigned area. Provide direction and proficiency to MFPs, franchisees and staff with regard to New Store Openings & Transfer Training Hours. Help identify white space. Support in the Franchise owner remodel and or relocation process. Assist Franchise sales teams in identifying potential candidates and potential transfers. Assist in New store openings. Nurture relationships with existing franchisees and support their expansion plans. Help to determine the readiness of the location to open based on their assessment of the operation Assist with the opening of all new SUBWAY locations as outlined by the Company. Guide Managers, Franchise Performance to timely complete an opening Evaluation, opening photographs, and opening hours log and submit to FWH.
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Building Relationships:
Develop productive working relationships with franchisees, territory team members, HQ employees, other RMPs and Territory Directors. Coach and counsel franchisee & MUO's to reach individual store and territory goals. Train franchisees, managers, and store employees with regard to Company goals and initiatives. Build Territory Relations and franchisee's overall rating of performance for both the Managers, Franchise Performance and territory by communicating with franchisees via voicemail, e-mail, territory meetings, individual franchise meetings and written communications. Assist Territory Director and FWH staff, as needed. Attends local SFAFT events and additional business meetings as needed.
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Building Team:
Manages a team of Managers, Franchise Performance by giving on going guidance and support, continuous feedback and one-on-one job training. Assist in reaching territory goals by guiding each Managers, Franchise Performance to effectively influence in their assigned area including but not limited to store operations, store profitability, sales building, and marketing. Completes related HR duties as assigned including employee development, performance evaluations, performance plans, corrective action and interviewing new hire candidates with Operations Managers as needed. They will also onboard new hires as well as oversee their training in the field.
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Self-Development:
Applies designated training programs to develop new skills. Participates in all scheduled training classes, including on-line Sonexis training, be available to travel to training sessions in Milford, field meetings, conventions, and staff meetings as well as other company territories. |
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