What are the responsibilities and job description for the Customer Service Representative/Sales Representative position at FRANK HEALY- Farmers Insurance Agency?
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Life Insurance
Paid Holidays
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Holidays Off
Hands On Training
Responsibilities
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Provide exceptional customer service.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
- Take premium payments from customers.
- Process customer policy change requests.
- Grow sales revenue by utilizing phone, email and potential client lists.
- Prospecting and generating new business through leads & referral sources.
- Generating insurance quotes.
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Professional phone etiquette.
- Follow through and exceed current and prospective client expectations.
- Be able to obtain or currently possess a Property & Casualty insurance license.
- Adhering to strict FCC rules, please don’t apply if you have any charges related to theft, violence, drugs within the past seven years or ANY past convictions concerning violation of the FCC rules.
Salary : $14 - $18