Help Desk Technician Apprenticeship (Maryland)

Learn AND Earn as a Modern Digital/IT Apprentice! Are you ready to start learning while you earn instead of paying while you learn? We’re seeking high quality, motivated candidates inspired to learn a new suite of highly marketable skills with incredible opportunities for advancement. This innovative program is designed for participants to secure in-demand positions in the Digital/IT sector and allows you to begin earning competitive, full-time wages from your first day on the job. As you advance through our specially designed development program, your wages increase with every milestone achieved.

Do you want:

• To cultivate in-demand skills in the rapidly growing and evolving Digital/IT career sector?
  
• To earn competitive wages – followed by wage increases based on learning achievements – from the day you begin?
  
• To gain industry-recognized certifications (CompTIA and/or Microsoft) that are portable and stackable, allowing you to build on a rock solid foundation as you advance?
  
• To learn on the job from experienced peers, mentors, managers, and educators at no cost?
  

If you answered yes to these questions, then your path forward is clear – you are the perfect candidate to become an IT Apprentice.

Maryland Digital Apprenticeships integrate education and work experience into a proven pathway to success. Apprentices take classes while working, combining theoretical and hands-on learning. Upon completion, apprentices earn nationally-recognized credential (CompTIA and/or Microsoft) from the U.S. Department of Labor. Additionally, apprentices will be able to fulfill the following Digital/IT responsibilities at the successful completion of their program:

• Understand networking services and its underlying architecture
  
• Support internal and external clients in the maintenance and security of wired and wireless networks
  
• Understand the correct operating systems for a given task
  
• Offer basic support to internal and external clients in the provisioning of cloud services
  
• Provide technical customer support
  
• Understand the processes involved in improving the way in which internal and external clients use networked IT systems
  
• Analyze network problems and propose solutions
  
• Understand the fundamentals of data and how it’s used
  
• Coach and train internal and external clients in various products
  
• Understand digital security concepts
  

Requirements

• The desire to operate in a dynamic, growing, multi-project environment.
  
• The skills to communicate effectively.
  
• The ability to work individually or in a team environment.
  
• The personality to problem-solve while building relationships.
  
• High school diploma or equivalent
  
• Ability to perform all job duties
  
• Reliable transportation