Landscape Services Account Manager

Job Description

The Landscape Services Account Manager position is the key point of contact between our clients and Franz Witte s resources. The Account Manager has full responsibility over their assigned book of business. The scope of responsibility for an Account Manager encompasses scheduling landscape services throughout the season, developing staff and building client relationships. A successful Account Manager will build upon their core portfolio to bring growth and profitability while providing exceptional service to their clients. It is a hands-on role in which the Account Manager handles all aspects of their clients needs from service delivery to contract management.

What You ll Do:
Consistent communication with clients regarding job progress, resolving issues and updates as needed
Build client base through new business and adding services to existing clients
Attend weekly department scheduling and training meetings
Year-round management of all areas of landscape services for clients
Assess and maintain quality of workmanship and safety of job site and crew
Estimate a project, create a professional proposal for clients, document and summarize job information for billing and profitability
Constantly build on our marketing program to achieve department goals
Keep abreast of new products, practices and additional services we could provide
Create and give presentations to clients, the community and professional organizations as a representative of the company and/or industry when needed
Snow Removal management and services
Other duties as assigned

Skills We re Seeking:
Fluent in English and able to communicate in basic Spanish
Minimum 5 years of experience and knowledge of the landscape services industry and skills required
Strong customer service and contract management, interpersonal, and organizational skills
Strong sales skills and ability to speak comfortably to groups such as clients, HOA s and neighborhood meetings
Proficient computer and smartphone skills
Business management knowledge and strong math skills
Higher education in Horticulture and strong desire to continue to learn
Manners, etiquette and professional appearance

Competency Checklist
o Manages an account portfolio of $250-750K
o Retains greater than 95% of existing client base
o Sells new business and additional enhancements to existing client base at a minimum of 30% of contract base
o Has little or no equipment damage or injuries on their crews
o Maintains company profitability goal or better on current accounts
o Represents company in a professional manner
o Successfully trains and directs Foreman and crews to achieve scheduled work objectives
o Receives, responds, and determines sales opportunities for all leads assigned
o Works with other Account Managers to successfully schedule and prioritize contract work and additional services sold throughout the season
o Personable and fosters a positive culture with open communication and collaboration to achieve department objectives
o Professional appearance with appropriate Franz Witte attire and all needed personal protective equipment (PPE)
o Possesses current, clean, valid Idaho Driver s License
o Possesses a current, valid ISDA Commercial Pesticide Applicator s License (OH at minimum)
o Other Licenses / Certifications desired or required
o OSHA 10-hour
o CPR Certification
o Landscape Industry Certified -Manager/Tech
o Certified Arborist
o Hunter on-line Certification
o Rainbird Certification
o Irrigation Industry Certifications

All employees are subject to pre-employment and random drug testing.