What are the responsibilities and job description for the Research Manager position at Frasco Inc?
Description
Frasco is looking for a Research Manager
ABOUT US: Frasco Investigative Services, a division of Frasco, Inc., provides unparalleled quality investigations throughout the entire United States. Frasco is a full-service investigation corporation serving the insurance, legal, employment, and entertainment communities. Our client base includes many of the nation’s largest insurance carriers in the workers’ compensation, liability, and disability arenas; corporate and independent counsel; risk management for entertainers and public figures; and many municipalities and public agencies. Services we provide include surveillance, statement & interviews, activities checks, background checks, and other investigative endeavors. Through our Frasco© Profiles division we provide national and international pre-employment screening.
The primary purpose of this position is to maintain the work flow and productivity of the department to aid in insurance claim investigations and other forms of fraud. We are seeking candidates who pride themselves on their information-finding abilities and are driven by intellectual curiosity and a tenacious work ethic.
Essential job functions include, but are not limited to:
- Manages a full case load of files (90 files)
- Supervises in part or in whole a team of four or more investigators
- Maintains client communication/updates on files
- Conducts Quality Control Review of Reports
- Assists with Invoicing and Delivery of Reports
- Adheres to strict due dates
- Attends and testifies at hearings
- Works complex files if needed
- Trains New Hires
Requirements
Knowledge and Skills
- Excellent spoken and written English communication skills; Spanish speaking a plus
- Ability to communicate ideas effectively and professionally
- Strong organizational and communication skills to meet the challenges of this demanding position
- Ability to work under pressure and meet deadlines
- A strong understanding of available public records; preferred but not required
- Ability to communicate effectively and professionally, both verbally and in writing
- Ability to work both independently and as a team player
- Careful attention and commitment to accuracy and detail
- Ability to multi-task
- Ability to model behaviors that reflect Frasco’s core values
- Capable of handling more complex SIU work
- Expected to work independently, contact clients and strategize about the best course of action to handle their needs and be able to proceed accordingly.
Minimum Qualifications
- Three to four years prior experience required
- Bi-lingual in Spanish and English preferred, but not required
- Exceptional computer knowledge and competency with Microsoft Office
- A degree from a four-year university or equivalent
Benefits
- Medical Benefits including Dental and Vision
- Ancillary Benefits
- Life Insurance
- FSA
- Paid Time Off
- Paid Holidays
- Employee Discount Programs
- 401K plan with matching
This is an Exempt Position. Compensation commensurate with experience and education.
Term of employment
At-will
PM21