Engagement Coordinator

At Fraser, we believe in building a better, more inclusive world for people of all abilities. As a leading provider of Mental Health and Autism Services in the Midwest, we serve clients with a broad range of needs and diagnoses from birth through adulthood.

Are you passionate about equity and equality and want to make a difference in the world? When you work for Fraser, you make our community more inclusive for people of all abilities. Our positions aren’t “jobs,” they are careers, built with caring. We are champions that help individuals and families with diverse intellectual, emotional, and physical needs identify what success looks like for them.

Fraser is looking for an Engagement Coordinator to join our Clinical Operations team! This person will be client-centered and passionate about making a meaningful and lasting difference in the lives of children, adults, and families with special needs. Fraserstrives to partner with individuals like you who share our passion for helping others while building lasting relationships. Fraser’s unique culture fosters community and emphasizes respect which is why we work to support our employees through career development opportunities, extensive paid training, and competitive wages and benefits.

Responsibilities:

The Engagement Coordinator manages ongoing client no shows and cancellations with a goal of re-engaging the client or initiating the discharge process. The Coordinator also works collaboratively with Clinical staff to address barriers to client attendance. They may also work collaboratively with TransportationCoordinators to arrangetransportation for clients and help remove barriers for attending their appointments. This position serves as a subject matter expert to families, professionals, and Client Services regarding Fraser's attendance policies.

Fraser Offers:

• Career growth opportunities
• Opportunities for community involvement in Fraser organized events
• Work-life balance is important; Fraser offers generous paid time off
• Medical, Dental, and Vision insurance for full-time employees (working 30 hours/week)
• Health and Flex Savings Accounts
• Short-Term and Long-Term Disability insurance
• 403(b) retirement account with potential Fraser contribution
• Verizon Wireless cell phone plan and accessories discount
• Tuition Discounts at select colleges and Fraser School
• Fraser is a qualified employer in the Public Student Loan Forgiveness Program
• Referral bonuses; refer someone who is hired and both parties receive bonuses

Location and Schedule:

• Full time
• Monday through Friday, standard business hours
• Bloomington, MN; this position may also have the ability to work remotely for part of the week on an on-going basis

Requirements:

• BA/BS in Sociology, Psychology or related fieldrequired OR equivalent education and experience required.
• Excellent communication skills via phone and email with Fraser clients, families, and staff in the English language
• Ability to pass DHS Background Check
• Customer service skills that focus on respect for others and value of relationships
• Ability to multi-task and balance priorities effectively
• Commitment to promoting diversity, multiculturalism, and inclusion with focus on culturally responsive practice, internal self-awareness and reflection
• Positive attitude
• Basic mathematical skills, including the ability to add, subtract, multiply, divide and calculate percentages, required
• Ability to recognize problems, establish facts, and draw valid conclusions, required
• Excellent organizational skills and attention to detail, required

Please note the health and safety of Fraser clients and staff is a top priority. We have created health and safety protocols to address the risk of COVID-19. These protocols are continually being updated based on current guidance and best practice recommendations from the MN Department of Health (MDH) and the Centers for Disease Control and Prevention (CDC).

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

Fraser is an Affirmative Action and Equal Opportunity Employer.

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If you are having trouble applying or have questions, please contact Fraser HR atstaffing@fraser.orgor 612.767.7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!