What are the responsibilities and job description for the Branch Operations Manager position at Fraza / Vitan Equipment?
Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!
Job Overview:
The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal. This position is the face of the branch helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability and sound asset management.
Education/Experience:
- Minimum 5 years’ experience in materials handling operations
- Minimum 3 years’ leadership experience
- Capable of financial acumen desired
- Proven experience with customer driven roles
- Excellent interpersonal and verbal communication skills
- Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written
- Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
- A demonstrated ability to lead, train, mentor, and implement be practices amongst reports
- Proficient in MS Office Suite required
Principle Responsibilities:
- Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources
- Establish and implement safety programs in line with company values and programs
- Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
- Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
- Management of both internal and external property and systems installations and repairs including systems and landscaping
- Provide support and direction sales and sales support team
- Collaborate with leadership to implement new or improve existing processes
- Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
- Measure and analyze employee performance and operational metrics
- Provide mentoring and guidance to employees
- Establish a work environment conducive to maintaining good employee morale
