Medical Assistant Manager

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

 

The Medical Assistant (MA) Manager is directly responsible for supervision of MAs and MA supervisors (support staff supervisors). They are integral in facilitating efficient patient flow, and ensuring appropriate documentation of clinic activities, such as patient medication lists in EPIC. The manager develops and maintains communication with providers, nursing staff, and clinical operations leaders regarding: MA staffing, room assignments, patient flow, preparation for clinics, staffing for procedures and stocking of clinic rooms. The manager oversees the administrative functions including day to day operations, participates in budget activities, human resources management, and quality assurance activities.

Responsibilities

• Represents MA interests in clinic planning, budgeting, and projects.
• Functions as a clinical role model for MAs by staying current on clinical practice issues and with clinical skills.
• Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through
• Participates in the analysis of exam room resource utilization and works to maximize operational efficiency
• Develops standard work for MA roles and the rooming process
• Designs, conducts, analyzes, and takes appropriate action on internal quality assurance audits
• Works with patient access leadership on proactive management of scheduling processes
• Ensure department is staffed appropriately and supervise MA staff, including hiring, performance evaluations, ensuring training and development, handling disciplinary action, layoff and termination issues
• Support and implements specific customer service, financial goals & objectives and quality initiatives consistent with SCCA's strategic plan and goals.
• Prepares and monitors the operating budget. Analyzes financial impact of internal changes and implements clinically sound cost-efficiencies.
• Other duties as assigned.

Qualifications

Required:

• Education that enables obtainment of Medical Assistant Certification in the State of Washington
• Minimum of 2 years as a Medical Assistant preferably in an ambulatory oncology clinic or the equivalent
• Minimum of 2 years of supervisory experience, preferably supervising medical assistants
• Currently is a Certified Medical Assistant in the State of Washington and must be familiar with the State's conduct and standards of practice
• Current Surgical Technologist Registration in the State of Washington State and must be familiar with the State's conduct and standards of practice For Procedure Suite Only
• Current BLS AHA Health Provider Card (or equivalent course, such as by the American Red Cross) and renewal required every two years
• Willingness to participate in process improvement initiative
• Works well with team members toward a common purpose; reinforces the efforts and goals of the work group; supports the team's decisions regardless of individual viewpoint.
• Ability to appropriately respond to emergencies or disasters per clinic protocol
• Proficient in email and word processing systems
• Experience with Electronic Medical Records
• Ability to work in a fast paced, complex healthcare environment
• Ability to multi-task, prioritize and problem solve
• Strong interpersonal and customer service skills
• Ability to communicate (verbally and in writing) in a clear and concise manner
• Ability to solve complex problems
• Demonstrates initiative as evidenced by advancing technical skills, sharing knowledge with others and taking on more responsibility
• Demonstrated career progression for betterment of self and/or the clinic
• Ability to provide constructive and effective feedback on performance to staff
• Demonstrates the ability to conduct discussions of a sensitive nature with staff.

Preferred:

• Bachelor's Degree in the health care field, business, or health care management

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The annual base salary range for this position is from $72,945.60 to $109,408.00, and pay offered will be based on experience and qualifications.  Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months). 

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.

Salary : $72,946 - $109,408