What are the responsibilities and job description for the IT Support Technician position at Freeman Company?
About Us
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
Alford Media is specialized division of Freeman that is nationally recognized for our expertise in corporate event technology. We bring innovative approaches to our events and seek to exceed our customers’ expectations. We are a team of driven individuals that love challenges and helping our customers realize their vision. The Systems Administrator – Branch IT is responsible for day-to-day administration of all services provided by the IT department for an office/ warehouse environment. This includes but is not limited to VoIP phone system, access control, security camera, mobile devices and some networking responsibilities.
Essential Duties & Responsibilities
- Provide technical support and guidance to users over the phone, via the network, through e-mail or in person to resolve various computer and network related issues
- Assist with end user equipment deployment including laptops, desktops and moblie devices
- Maintain and support all systems, applications, and security related to local Networks, File and Print Servers
- Maintain and troubleshoot file access and user permissions
- Test and resolve software and hardware conflicts
- Maintain data files and monitors system configurations to ensure data integrity
- Ensure backup and disaster recovery for all file and print servers
- Recommend upgrades, patches, and new applications and equipment
- Maintain accurate inventory of IT equipment showing date of implementation
- Maintain branch copiers and service contracts as well as branch cell phones
- Support showsite as needed
- Assist with the quality control, preparation and staging of rental equipment when necessary.
- Ensure software and hardware compliance and conformance to establish corporate standards and security guidelines
- Maintain familiarity with current and emerging OS and PC technologies
- Develop and maintain good working relationships with business partners, teammates and vendors to perform job functions effectively
- Plan and coordinate work to meet commitments and quality expectations
- Ability to work independently or alongside vendors to solve complex problems with servers and equipment
- Configure and install security cameras and cabling
- Must be willing to operate a forklift/ scissor lift and work at height.
- Perform other duties as assigned
Education & Experience
- Associate’s degree from a two or four year college or university; or two or more years related
- experience and/or training; or equivalent combination of education and experience.
- Two to three (2-3) years experience with troubleshooting computers and networks preferred
- Experience with file and print sharing, including security and user permissions management
- Excellent analysis and problem-solving skills
- Excellent oral and written communication skills
- Knowledge of network storage design (SAN/NAS), implementation and optimization
- Experience managing Microsoft products e.g.:
- MS Office Suite
- Outlook Exchange
- Word
- PowerPoint
- MS Desktop Operating Systems Windows
- MS Server Operating Systems
- MS Office Suite
- Creative, self-motivated and flexible in dealing with change
- Occasional lifting, moving computer terminals, and troubleshooting problems that could involve
- moving furniture and checking connections in hard-to-reach locations
- Familiarity with ITIL concepts, specifically in service delivery preferred.
- Excellent customer service skills
Certificates, Licenses, Registrations
- Preferred: Network or A certification
- Optional: Microsoft Certifications
- Optional: ITIL certified
- Must possess valid Driver’s License
Travel Requirements
Travel up to 25%
Diversity Commitment
At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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